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What is PATLive?
Since 1990, our mission has been to support businesses by optimizing one of their most vital assets: phone calls. We encourage you to explore how our tailored services can elevate your company's ability to deliver an engaging and supportive experience for each incoming caller. PATLive virtual receptionists function much like an internal receptionist, providing a welcoming and friendly touch that guarantees your business makes a memorable positive impact on every caller. You can customize how your calls are managed, retaining complete authority from the initial greeting all the way to the concluding farewell. Enjoy rapid response times, with our average answering speed clocking in at just 8 seconds. Our goal is to craft outstanding customer experiences, empowering our receptionists to address a wide range of inquiries, similar to how an in-house employee would. At PATLive, we operate as a cohesive extension of your business, delivering the benefits of an in-house team through a virtual platform. With our innovative applications, you will be amazed at how closely your answering service replicates the experience of having a dedicated receptionist on-site. Additionally, our unwavering dedication to exceptional service allows you to concentrate on your primary business functions while we manage your calls with professionalism and care. We believe that by partnering with us, you will not only enhance customer satisfaction but also streamline your operations significantly.
What is Moneypenny?
Moneypenny delivers exceptional, 24/7 customer service through live answering, chat support, and omnichannel solutions. Businesses can customize their plans, selecting from features like call forwarding, scripted responses, appointment scheduling, and order processing. The platform also integrates the cutting-edge AI Receptionist, a fully automated service that provides personalized, conversational responses based on deep insights and verbal cues. When necessary, calls are seamlessly transferred to expert human receptionists for more complex inquiries. With AI-driven automation and human support, Moneypenny ensures efficient, personalized service that enhances customer experience while lowering operational costs.
Integrations Supported
Agile CRM
AppFolio Investment Management
BigCommerce
Clio
DaySmart Appointments
Etsy
Freshsales
HubSpot CRM
Insightly
Magento
Integrations Supported
Agile CRM
AppFolio Investment Management
BigCommerce
Clio
DaySmart Appointments
Etsy
Freshsales
HubSpot CRM
Insightly
Magento
API Availability
Has API
API Availability
Has API
Pricing Information
$39 per month
Free Trial Offered?
Free Version
Pricing Information
$56 per month (20% off deal)
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
PATLive
Date Founded
1990
Company Location
United States
Company Website
www.patlive.com
Company Facts
Organization Name
Moneypenny
Date Founded
2000
Company Location
United Kingdom
Company Website
www.moneypenny.com/us/
Categories and Features
Categories and Features
Answering Services
The top receptionists in the United States adhere to your personalized script, guaranteeing that you never overlook a call while allowing you to concentrate on what you excel at.
Call Center
Our skilled receptionists manage your calls as though they are part of your company, delivering outstanding service to your customers around the clock.
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Forwarding
Operate from any location as our receptionists effortlessly redirect crucial business calls to you and your team whenever necessary.
Legal Answering
Our skilled and knowledgeable legal receptionists understand the importance of effectively representing your law practice. They are dedicated to assisting you in reaching your business objectives by managing important inquiries and guaranteeing that your firm is consistently available to clients.
Live Chat
Our expert Live Chat representatives, equipped with advanced technology, are here to engage with your web visitors and transform chats into loyal customers.
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Managed Live Chat
Our expertly trained Live Chat representatives, paired with advanced technology, are dedicated to engaging with your website visitors and transforming those interactions into loyal customers.
Virtual Receptionist
Experience exceptional service with America's top virtual receptionists, who operate around the clock as an integral part of your team. They handle inquiries effortlessly, ensuring your customers are always greeted with a smile.