PBXware vs. ITK Communications

Our cloud-based platform empowers service providers to offer a comprehensive business phone system to clients of any size, all while maintaining their own branding from a single installation. PBXware streamlines functionalities such as call routing, interactive voice response (IVR), hot-desking, call recording, and conferencing. Meanwhile, gloCOM integrates voice, video, chat, and meetings into a unified interface accessible on desktop, mobile, and web devices, enhancing user experience and reducing support complexities. With the introduction of multi-CRM support in version 8, call activity logs automatically sync with each user's CRM, significantly minimizing the need for manual data entry. For clients interested in contact center features, CC Lite provides options like ERG callback, real-time wallboards, and scheduled reports, presenting a seamless upsell opportunity without the need for migration.

Our Voice over Internet Protocol (VoIP) system integrates PBXware with gloCOM, where PBXware takes care of the backend while gloCOM provides the user interface. Users can make and receive calls seamlessly on their desktop, mobile devices (both iOS and Android), and through web applications using a single number, eliminating the hassle of being confined to one device or location. With the introduction of v8's multi-CRM functionality, all conversation histories are automatically recorded in each user's CRM, ensuring that client information remains up-to-date across all platforms without the need for extra manual input. gloCOM Next operates on a consistent codebase for both desktop and web applications, offering complete branding customization via BRM. It's a fully white-label solution, allowing providers to maintain the customer relationship throughout the entire experience.

Designed for service providers and available as a white-label solution, this platform delivers a comprehensive omnichannel contact center that partners can offer under their own branding or opt for a more streamlined version with different features. Agents are equipped to operate from a unified interface that integrates voice, SMS, email, live chat, WhatsApp, and Facebook Messenger, addressing the expectation for seamless communication across all channels. Supervisors benefit from real-time wallboards, visibility into live queues, and access to over 40 reports, enabling data-driven decisions based on current conditions rather than outdated information. With version 8, Voice Agents provide coverage during off-hours when live agents are unavailable, and the multi-CRM functionality ensures that every interaction is automatically associated with the correct record, eliminating the need for manual logging. Additionally, four different outbound dialing strategies allow providers to tailor the tool to suit various campaign needs.

Our Cloud PBX utilizes PBXware on SERVERware, a dedicated hosting and infrastructure solution tailored for communication needs. This distinction is crucial in real-world applications: the underlying features such as geo-redundancy, automatic failover, and storage replication ensure that any hardware issues remain confined to the infrastructure, preventing any impact on the end user. As a provider’s client base expands, they can easily scale by adding more hosts, ensuring seamless service continuity. The multi-tenant architecture supports multiple clients from a single installation, and the entire system is fully white-label, allowing providers to offer it under their own brand while maintaining their desired profit margins.

PBXware is a cutting-edge platform built on Asterisk and adheres to open standards, making it the longest-standing solution in its field since its inception in 2004. Its commitment to open standards allows service providers to enjoy unmatched flexibility, ensuring seamless compatibility with existing SIP infrastructure and hardware. The platform offers three subscription tiers, catering to a wide range of needs from comprehensive PBX and unified communications to an omnichannel contact center experience. Providers can swiftly implement Voice Agents and Live Transcription, manage multiple CRMs concurrently for each tenant with automatic activity tracking, and link real-time call events to clients’ automation systems via the Event Publisher. PBXware operates on SERVERware, with sipPROT providing security at the SIP level, while gloCOM Next facilitates user connectivity across desktop, mobile, and web platforms. The solution is fully customizable for white-labeling.

PBXware serves as a bridge between clients and their telecommunications providers, managing all aspects of call infrastructure such as SIP trunking, call routing, interactive voice response (IVR), auto-provisioning, and hot-desking functionalities. Designed with open standards, it allows service providers to seamlessly integrate with existing SIP infrastructure and hardware that clients may already utilize. The latest version, v8, features an AI Hub that enables easy deployment of AI functionalities within days, including Voice Agents, Live Transcription, and Text-to-Speech services. Additionally, the Event Publisher offers real-time call event notifications in structured JSON format, facilitating effortless connections to CRM systems without the need for custom coding. PBXware is available in a genuine multi-tenant architecture, whether hosted in the cloud or installed on-premises, and can be used under the Bicom brand or as a completely white-label solution.

Our unified communication platform seamlessly integrates PBXware and gloCOM into a single solution that service providers can market under their own brand identity. This comprehensive system encompasses voice, video, chat, meetings, and presence functionalities, all accessible through one interface compatible with desktop, mobile, and web. Built on a unified codebase, it ensures a consistent user experience across all platforms, making it simpler to maintain. The v8 multi-CRM feature allows for simultaneous operation of various CRMs per tenant, automatically logging conversation histories across different channels and devices to ensure client information is always readily available. Additionally, our AI Hub introduces advanced capabilities, including Voice Agents and Live Transcription, empowering providers to stand out in a competitive landscape. The platform is fully customizable with branding managed via BRM.