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What is PLANet CRM?

PLANet CRM is a fast, reliable, and highly flexible Customer Relationship Management system designed specifically to address the distinct needs of its users. It is developed to aid small to medium-sized businesses in efficiently handling and coordinating a variety of operational and customer-related tasks, which include tools for engaging prospects and clients, managing sales correspondence, tracking leads, and executing mass email campaigns, among other functionalities. Each element of PLANet Contactâ„¢ is displayed in intuitive formats and detailed reports, ensuring that organizations can easily navigate their data with both ease and efficiency. Furthermore, this customized solution enables companies to improve their customer interactions while streamlining their workflows, ultimately fostering growth and success. By integrating these tools seamlessly, businesses can stay ahead of the competition and respond swiftly to changing market demands.

What is Hiver?

Hiver is a customer support platform designed for Gmail, enabling teams to work together on shared inboxes like orders@, services@, and support@. Seamlessly integrating with Gmail, it provides a simple and intuitive method for teams to manage customer email interactions effectively. This tool enhances collaboration among customer service teams and guarantees that inquiries are addressed quickly by the appropriate personnel. With a diverse user base of over 1500 organizations, including both established enterprises and innovative startups, Hiver supports renowned companies such as Flexport, Lonely Planet, and Upwork. Its versatility makes it a valuable asset for any team looking to streamline their email communication processes.

Media

Media

Integrations Supported

Integrations Supported

Aircall
Slack
Stackreaction
Workers by Delos
Wufoo
Zapier

API Availability

API Availability

Pricing Information

$19.90 per month

Pricing Information

$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

PLANet Systems Group

Date Founded

1996

Company Location

Czech Republic

Company Website

planetcrm.planetsg.com

Company Facts

Organization Name

Hiver

Date Founded

2011

Company Location

United States

Company Website

hiverhq.com

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
Text Editor
Video Content
Website Management

Categories and Features

AI Customer Service

Not specified

Collaboration

Chat / Messaging
Project Management
Real Time Editing
Task Management

Customer Service

Email Management

Email Management

Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes

Help Desk

Incident Management
Knowledge Base
Live Chat
Real-time Chat

Issue Tracking

Not specified

Remote Work

Not specified

Task Management

Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View

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