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What is Pagerly?

At Pagerly, we understand that every organization has its own specific requirements. Our platform offers a comprehensive suite of customization options, enabling you to tailor the incident management workflow to suit your exact needs. There's no necessity for adding yet another tool to your technology stack, as Pagerly integrates effortlessly with your current systems. You can effectively handle all requests and incidents without the inconvenience of frequently toggling between different interfaces, while also taking advantage of the collaborative features provided by Slack. When there is a shift in the on-call schedule, updating the team's channel topic to reflect the current personnel is a simple task. Moreover, our system allows you to monitor and manage the status, progress, and resolution times of tickets with ease, ensuring that prompt actions are taken to prevent potential breaches and uphold operational effectiveness. By optimizing your incident management workflow, Pagerly equips your team to concentrate on what is truly important—providing outstanding service to your clients while maintaining high standards of operational excellence. This focus not only enhances team productivity but also fosters a culture of continuous improvement.

What is PagerDuty?

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

Media

Media

Integrations Supported

Jira
Sentry
Slack
Statuspage
Zapier
Zendesk
Zoom

Integrations Supported

Jira
Sentry
Slack
Statuspage
Zapier
Zendesk
Zoom
AWS DevOps Agent
Artillery
CloudMonix
Dash0
Desktop.com
Front
ManageEngine Network Configuration Manager
Pantheon
Rigor Monitoring & Optimization
Statseeker
Stonebranch
Swimlane
Zoho Flow

API Availability

API Availability

Has API

Pricing Information

$15 per month
Free Version

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pagerly

Company Location

United States

Company Website

www.pagerly.io

Company Facts

Organization Name

PagerDuty

Date Founded

2006

Company Location

United States

Company Website

www.pagerduty.com

Categories and Features

Incident Response

Not specified

IT Alerting

Not specified

Categories and Features

Agentic DevOps

Not specified

AI SRE Agents

Not specified

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Incident Response

Not specified

Issue Tracking

Issue Scheduling
Project Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

IT Asset Management

Contract/License Management
IT Service Management
Inventory Management
Supplier Management

IT Management

Scheduling
User Activity Monitoring

IT Service

IT Asset Management
Incident Management
Release Management
Service Reporting
Ticket Management

ITSM

Asset Tracking
Change Management
Contract/License Management
Project Management
Release & Deployment Management

Log Management

Data Visualization
Event Logs
Remediation

Network Management

Not specified

Network Monitoring

Diagnostic Tools
Real Time Analytics
Server Monitoring
Uptime Monitoring

Runbook Automation

Not specified

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Server Management

CPU Monitoring
Database Servers
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring

Website Monitoring

Event Logs
Event-Based Notifications
Mail Server Monitoring
Real Time Monitoring

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