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What is Streams.AI by PanTerra Networks?

Streams.AI by PanTerra Networks is a comprehensive Unified Communications and Contact Center platform that combines every major communication channel into a single, cloud-based solution. Instead of managing multiple vendors or disconnected apps, businesses gain one secure platform that covers VoIP phone service, video conferencing, team messaging, SMS, fax, and file sharing, all enhanced by powerful AI-driven tools. With cloud PBX features like auto-attendant, call recording, voicemail-to-email, and advanced routing, Streams.AI simplifies business calling while ensuring HD-quality reliability. Teams can collaborate through secure video meetings, webinars for up to 1,000 attendees, persistent chat, advanced team rooms, and SmartBox enterprise file sync and share with built-in security and version control. Customer-facing teams benefit from robust contact center capabilities including skills-based routing, queue management, real-time dashboards, and AI features such as transcription, analytics, and agent assist, tools that increase efficiency and improve customer experiences. Streams.AI integrates seamlessly with Microsoft Teams, Outlook, Office 365, Google Workspace, Gmail, Salesforce, ServiceTitan, and more, while APIs support custom workflows. With HIPAA and SOC 2 compliance, end-to-end encryption, geo-redundant data centers, and 99.999% uptime, businesses can trust their communications are protected and always available. Deployment is fast thanks to white-glove onboarding, and support is unmatched: Streams.AI customers get live, US-based expert help 24/7, with an average response time under 30 seconds. Trusted for more than 20 years, PanTerra delivers a future-ready, scalable platform for SMBs and enterprises alike, helping organizations reduce IT complexity, lower costs, improve team productivity, and deliver exceptional customer engagement.

What is Microtalk?

Microtalk delivers a comprehensive suite of cloud-based telecommunication services, designed to empower businesses with flexible, secure, and cost-effective connectivity. Its flagship Cloud Phone System is simple to deploy and packed with features, including IVR digital receptionists, secure call recording, music on hold, skills-based call routing, and HD-quality voice. The system is equally suited for small businesses, remote teams, and enterprise-level contact centers, making it a versatile option for diverse communication needs. Contact Centre solutions include high-capacity VoIP trunks, optimized media routing, toll-free and DID numbers, and a predictive dialer hosted in the cloud to streamline outbound campaigns. Microtalk also provides enterprise-grade fibre internet with speeds up to 10Gb, combined with SD-WAN and MPLS for reliable, high-performance networking. For customer engagement, its SMS platform allows businesses to launch and track mass campaigns, schedule recurring messages, and ensure compliance with carrier regulations. Since 2008, Microtalk has served more than 10,000 customers across 15 countries, ranging from retail and construction to finance and call centers. Its business model eliminates CAPEX by offering low per-user costs, making advanced cloud telephony accessible and scalable for organizations of any size. Clients benefit from seamless setup in under five minutes, easy integration, and round-the-clock technical support. By combining innovation, reliability, and customer-first solutions, Microtalk continues to be a trusted partner in modern business communications.

Media

Media

No images available

Integrations Supported

Box
Freshdesk
Google Workspace
Microsoft Outlook
Microsoft Teams
Oracle API Management
SAP Advanced Track and Trace for Pharmaceuticals
Salesforce
Zendesk
Zoho CRM

Integrations Supported

Box
Freshdesk
Google Workspace
Microsoft Outlook
Microsoft Teams
Oracle API Management
SAP Advanced Track and Trace for Pharmaceuticals
Salesforce
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$24.95 per user/month
Free Trial Offered?
Free Version

Pricing Information

$10/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PanTerra Networks

Date Founded

2001

Company Location

United States

Company Website

www.panterranetworks.com

Company Facts

Organization Name

Microtalk Europe Limited

Date Founded

2008

Company Location

United Kingdom

Company Website

microtalk.co.uk

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Content Collaboration

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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