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What is ParcelPanel?

The realm of after-sales service has progressed significantly, now regarded as a critical factor in business success. ParcelPanel's post-purchase solution is designed to reduce after-sales costs while simultaneously improving customer satisfaction and increasing revenue conversion rates. With features such as order tracking, easy returns, exchanges, and shipping protection, our services provide a comprehensive yet user-friendly experience; selecting the right product for your business needs can significantly enhance your brand's presence. By creating engaging brand order tracking experiences, businesses can effectively reduce WISMO inquiries, foster customer loyalty, and drive sales growth. Moreover, implementing streamlined return and exchange processes can mitigate losses, ease customer interactions, and protect revenue. Outstanding shipping protection services further bolster shopping confidence, enhance customer satisfaction, and lead to higher profits. ParcelPanel also integrates effortlessly with various leading platforms and applications, tailored to meet your specific needs while leveraging automation's power. In just a matter of minutes, ParcelPanel equips your brand to thrive without the need for complex coding or lengthy setups, allowing you to concentrate on what is paramount—your customers. This forward-thinking approach to after-sales service not only enhances customer experiences but also has the potential to significantly reshape the dynamics of your business. Ultimately, embracing these innovations will position your brand for sustained success in a competitive market.

What is LateShipment.com?

LateShipment.com is focused on a clear objective: enhancing transparency in the shipping process. We recognize that shipping companies often find themselves with limited influence over their carriers, despite the costs incurred, and we strive to address that disparity. Our cutting-edge delivery management tools empower retailers to effortlessly design post-purchase experiences that delight customers. Additionally, our automated parcel auditing solutions bolster accountability and assist businesses in reclaiming millions of dollars in shipping refunds, ultimately transforming their shipping operations. This commitment to improvement not only benefits our clients but also fosters a more equitable shipping environment for all stakeholders involved.

Media

Media

Integrations Supported

Klaviyo
Axis LMS
CJdropshipping
DSers
Dianxiaomi
Flits
GemPages
Gorgias
Growave
Intercom
Shippo
Shopify Flow
Shopify Plus
Stamped
UPS Ready
UpOrder
Weglot
WooCommerce
Yotpo
Zendesk

Integrations Supported

Klaviyo
Axis LMS
CJdropshipping
DSers
Dianxiaomi
Flits
GemPages
Gorgias
Growave
Intercom
Shippo
Shopify Flow
Shopify Plus
Stamped
UPS Ready
UpOrder
Weglot
WooCommerce
Yotpo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$11 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ParcelPanel

Company Location

United States

Company Website

www.parcelpanel.com

Company Facts

Organization Name

LateShipment Inc.

Date Founded

2012

Company Location

United States

Company Website

www.lateshipment.com

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Parcel Audit

Auditing & Claim Filing Services
Automated Audit
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery Reporting
Data Import
Exceptions Management
Package Analytics
Predictive Analytics
Shipping Monitoring
Shipping Optimization
Third Party Management

Shipment Tracking

Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration

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