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What is ParkTech?

PalmTech's mobile ticketing solutions enable parking enforcement officers to issue tickets via handheld devices, which can print tickets on-site. The ParkTech management system meticulously handles every facet of ticket creation, fee processing, hearing management, correspondence, and backlog collections. Meanwhile, NetTech develops tailored portals that integrate effortlessly with the ParkTech management system. These intuitive portals enable customers to create accounts, check permit waitlists, renew permits, and make ticket payments all from a single platform. The robust integration allows users to have a complete overview of their permits or tickets, along with notifications detailing the total payment due, including any late fees. Regardless of whether the management is performed internally or through our extensive services, NetTech’s systems ensure that payments related to waitlists, permits, or citations are processed with great efficiency. Moreover, any transactions made through our portals or directly at our management locations are updated in real-time within the system and synced with the handheld devices utilized by the officers. This efficient process not only simplifies operations but also significantly boosts the overall effectiveness of parking management tasks, ensuring a smoother experience for both staff and customers alike.

What is InteGreat Web Services?

InteGreat Web Services enhances the interaction experience with Collabrance and GreatAmerica by allowing users to stay within their primary business management platforms. Working alongside ConnectWise, Collabrance has introduced a ticketing integration that allows Managed Service Providers (MSPs) to smoothly transfer tickets back and forth with Collabrance. This integration promotes a more effective and collaborative approach to resolving customer IT challenges, enabling both parties to collaborate on the same ticket when needed. The system guarantees consistent information replication, ensuring that customer data is viewed in a unified manner. A newly added field for the Collabrance Ticket Number permits users to efficiently track and manage customer tickets and related activities. This secure platform supports the exchange of information and insights, greatly minimizing errors and misunderstandings by allowing simultaneous collaboration on the same ticket across various systems. Moreover, it provides automatic real-time updates and shares essential customer information, covering vital details like the company name, Collabrance Ticket Number, pertinent notes, configuration name, current status, site, and contact information. Overall, this integration not only optimizes operational workflows but also significantly improves the customer service experience by enabling faster and more accurate responses. Ultimately, the collaboration between these platforms aims to create a more seamless experience for both service providers and their customers.

Media

Media

Integrations Supported

ConnectWise PSA

Integrations Supported

ConnectWise PSA

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$110 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NetTech Solutions

Company Website

www.nsolutions.com

Company Facts

Organization Name

Collabrance

Date Founded

2009

Company Location

United States

Company Website

www.collabrance.com/what-we-do/resources/integreat

Categories and Features

Parking Management

Access Controls
Appeals Management
Citation Tracking
Custom Vehicle Owner Alerts
Damage Tracking
Electronic Tire Chalking
Event Management
Loyalty Program
Mobile Parking Signs
Payment Processing
Permit Management
Receipt Management
Reservations Management
Revenue Management
Ticketing
Tow Management
Violation Tracking

Categories and Features

Enterprise Service Bus (ESB)

Data Source Connectors
Electronic Data Interchange (EDI)
Enterprise Application Integration
Enterprise Integration Patterns (EIP)
Integrations Management
Messaging

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