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Dialpad SupportMost contact centers are stitched together from tools that don't talk to each other — a phone system here, a chatbot there, a support queue that loses context the moment it changes hands. Dialpad Contact Center replaces that patchwork with one AI-native platform where voice, digital, and human agents work from the same intelligence. The difference is agentic action. Rather than summarizing a call after the fact, Dialpad's AI agents reason through the issue in real time and carry it to resolution on their own — no handoff required unless one actually adds value. Voice and data stop living in separate silos, so every channel feeds the same connected picture of the customer. That connected picture gets smarter with use. Dialpad is already past 775 million AI recaps, and every conversation adds to a base of intelligence that keeps improving resolution speed, agent output, and customer satisfaction over time. It's all run through Dialpad's Guardian layer, which keeps AI behavior secure, auditable, and within the boundaries enterprises expect. The result: up to 80% of tickets resolved without a person touching them, and a support team that spends its time on the cases that actually need human judgment — intelligence doing the routine work, people handling what matters. Skeptical an AI contact center can deliver on that? Dialpad's Proving Ground lets you pilot and measure real ROI before you commit, rather than adopting on promises alone.
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ZendeskZendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.
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ForethoughtForethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint. - Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support. - Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience. - We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.
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ServiceaideServiceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.
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JotformWith the trust of over 25 million users globally, Jotform serves as a comprehensive platform that enhances data gathering, automates workflows, and facilitates online sales without requiring any coding skills. Utilizing Jotform’s intuitive drag-and-drop Form Builder, companies can easily design personalized forms and surveys to gather leads, contact details, payments, appointments, and e-signatures. Users can select from a library of more than 10,000 templates tailored for various purposes, such as feedback forms or event registrations, or opt to create their own unique forms from the ground up. The platform’s sophisticated features, including conditional logic, autoresponders, and compatibility with over 200 integrations, significantly optimize operational processes. Moreover, Jotform's AI-driven Agents provide immediate customer support by assisting users during the form submission journey, addressing inquiries, and ensuring a seamless experience, which minimizes the reliance on manual support. With the addition of Jotform’s Store Builder, businesses can establish an online storefront to market products, services, and subscriptions, as well as collect donations and process payments through a wide array of over 30 payment gateways. Furthermore, tools like the Approvals feature, PDF Editor, and Report Builder empower organizations to convert gathered data into insightful actions and streamline workflows for enhanced productivity. This multifaceted approach makes Jotform a vital resource for businesses seeking to improve their operational efficiency and customer engagement.
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DialedInDialedIn is a powerful cloud-based call center software designed to help organizations maximize efficiency, boost agent productivity, and deliver exceptional customer experiences. Built for modern sales, service, and support teams, it combines intelligent automation with flexible tools to streamline operations, improve contact rates, and drive measurable ROI. Unlike outdated legacy systems, DialedIn provides a modern, intuitive solution that scales with your business and adapts to evolving customer needs. The platform offers a complete suite of advanced dialing modes tailored to different campaign goals. Its predictive dialer leverages algorithms to anticipate agent availability and connect them directly to live answers, maximizing talk time. The progressive dialer automatically places calls one by one as agents become available, balancing speed with control. When personalized outreach is needed, the preview dialer equips agents with customer details before each call. Alongside these modes, skill-based call routing ensures every interaction reaches the most qualified agent, whether by expertise, language, or specialization, improving customer satisfaction and evenly distributing workloads. Real-time reporting and analytics further empower managers to track KPIs, coach agents effectively, and refine campaigns for long-term success. DialedIn also distinguishes itself with CleanCallerID™, a proactive solution that monitors and replaces flagged numbers to protect caller reputation and sustain high answer rates. This helps prevent spam labeling, reduce carrier blocks, and safeguard campaign performance. For added value, DialedIn integrates seamlessly with leading CRMs and third-party tools, unifying data across platforms for a more connected sales and support ecosystem. Backed by reliable, 100% U.S.-based support, clients gain dependable technical and account assistance that keeps their operations running smoothly.
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net2phoneScattered conversations cost businesses time, money, and customers. When voice, chat, video, and support tickets live in different systems, teams lose context, customers repeat themselves, and problems take longer to solve. net2phone fixes this. For 30+ years, net2phone has built AI-powered communication technology for businesses that treat customer experience as a competitive advantage. Today more than 500,000 users rely on net2phone to turn everyday conversations into retention and growth, backed by expert guidance at every step of implementation and beyond. Unite brings voice, messaging, video, and chat together in one workspace. Calls and video are recorded and transcribed automatically, sentiment analysis flags how conversations are actually going, action items get tracked without manual entry, and AI drafts the follow-up emails, so teams stop switching tabs to get work done. AI Agent takes routine work off your team's plate entirely. It answers customer questions, resolves support cases, books appointments, and processes returns across phone and chat, in more than 30 languages, and hands off to a human the moment a conversation needs one. Coach AI reviews every single voice, video, and text interaction, not a sample, so managers can see exactly how each rep and department are performing, spot coaching opportunities, and act on real call summaries and sentiment data instead of guesswork. uContact powers high-volume sales and support operations with intelligent routing, omnichannel automation, and live dashboards, keeping customer experience consistent no matter how much volume comes in. net2phone integrates with the systems you already run, includes a no-code workflow builder, and is protected by enterprise-grade security throughout, so the technology keeps delivering measurable results long after go-live.
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AircallAircall is redefining call center and customer communication software with an AI-driven platform that empowers teams to work smarter and connect better. Designed for both sales and support teams, it centralizes phone calls, SMS, and WhatsApp messaging, ensuring no customer interaction slips through the cracks. With AI Voice Agents, businesses can handle inbound calls 24/7, qualifying leads and addressing routine queries without missing a beat. The new AI Assist Pro takes conversations further by coaching reps in real time, guiding them with prompts, and automating follow-ups—turning every rep into a top performer. Teams also gain actionable insights with powerful analytics, call recordings, and performance dashboards to identify trends and improve outcomes. Aircall’s shared inbox keeps cross-channel communication organized, while IVR and automated call routing reduce resolution times. Businesses appreciate its fast, intuitive setup: claim numbers instantly, configure workflows in minutes, and connect seamlessly to Salesforce, HubSpot, Zendesk, Intercom, Shopify, Microsoft Teams, and 250+ integrations. Customers around the world—from travel agencies to healthcare recruiters—praise Aircall for its stability, reliability, and ease of use. With proven results like increased bookings, faster onboarding, and measurable boosts in customer satisfaction, Aircall demonstrates real business impact. By combining automation, AI, and human connection, it delivers a future-ready communication hub that helps companies scale without sacrificing quality.
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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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CallTrackingMetricsCallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.
What is Parloa?
What is Assembled?
Integrations Supported
Integrations Supported
API Availability
API Availability
Pricing Information
Pricing Information
Supported Platforms
Supported Platforms
Customer Service / Support
Customer Service / Support
Training Options
Training Options
Company Facts
Organization Name
Parloa
Date Founded
2018
Company Location
Germany
Company Website
www.parloa.com
Company Facts
Organization Name
Assembled
Date Founded
2018
Company Location
United States
Company Website
www.assembled.com
Categories and Features
Agentic AI
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AI Agents
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AI Call Center
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AI Customer Service
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AI Customer Support Agents
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AI Voice Agents
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Call Center
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Contact Center Quality Assurance
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Conversational AI
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Categories and Features
Agentic AI
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AI Agents
Assembled's AI-driven agents offer smart automation across various platforms, including chat, email, and voice, enabling them to listen, respond, and take decisive actions to tackle intricate problems. The AI Chat Agents can automate as much as 70% of inquiries through natural dialogue, linking with platforms like Shopify to perform tasks beyond just providing information. The AI Voice Agents can manage countless simultaneous conversations with realistic interactions, effectively removing phone trees and wait times while ensuring round-the-clock support. Meanwhile, AI Email Agents can quickly address cases, alleviating backlogs and ensuring prompt responses even during peak periods. All agents work harmoniously with your knowledge base, CRM, and other internal systems, uphold brand integrity with tailored style guides, facilitate intelligent transitions with complete context, and are capable of scaling endlessly without the need for additional staffing.
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AI Agents for HR
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AI Assistants
Assembled's AI solutions revolutionize customer service with their innovative AI Copilot, AI Voice Agent, and AI Chat Agent, all of which operate harmoniously across various communication channels. The AI Copilot empowers each support agent with an AI-powered assistant that provides access to information, crafts compassionate responses, reduces mundane tasks, and offers real-time translation assistance. Meanwhile, AI Voice Agents can manage countless simultaneous interactions with human-like engagement, intelligent transitions, and robust reliability suited for enterprise environments. The AI Chat Agents offer round-the-clock automated support, capable of scaling endlessly without the need for additional personnel. Each AI assistant is seamlessly integrated into your existing contact platform, ensuring brand consistency and connectivity with knowledge repositories and applications like Shopify for intricate tasks, while also delivering consolidated reporting. The outcomes are significant, showcasing a 54% boost in productivity, a 50% reduction in agent training time, a 30% improvement in resolution rates, and the ability to provide global support effortlessly, overcoming language differences and the necessity for new hires.
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AI Copilots
Assembled's AI Copilot equips each support agent with a virtual assistant that integrates seamlessly into your help desk environment. This tool enhances efficiency by retrieving information, crafting compassionate responses, and assisting agents with intricate cases that may not be suitable for full automation. It streamlines access to essential company resources, previous case details, templates, and necessary tools, thereby removing the need for time-consuming manual searches. The Copilot takes care of mundane tasks such as correcting errors, organizing information, and summarizing interactions, all while delivering precise and conversational replies that reflect the customer's tone, sentiment, and account details in your brand's voice. Additional features include immediate translation capabilities, contextual awareness that adapts as customers engage with various teams and channels, live support for quicker agent training, and ongoing improvement driven by agent input.
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AI Customer Service
Assembled's AI-driven customer support solutions revolutionize assistance by utilizing AI Agents and a Copilot that work in harmony across various channels such as chat, email, voice, SMS, Slack, and help centers, all from a single cohesive platform. The AI Agents offer round-the-clock automated resolutions, providing continuous support that can grow indefinitely without the need for additional staff. They are capable of managing intricate workflows and integrating with tools like Shopify to perform actions beyond just providing answers. Meanwhile, the AI Copilot acts as a virtual assistant for every agent, helping to surface relevant information, craft thoughtful responses, reduce repetitive tasks, and offer instant translation services. Each solution ensures brand consistency, integrates smoothly with contact platforms, and provides comprehensive reporting.
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AI Customer Support Agents
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AI Phone Answering Agents
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AI Voice Agents
Assembled's AI Voice Agent offers cutting-edge telephone assistance that delights customers by removing complicated phone menus and turning intricate decision-making processes into fluid, engaging dialogues. It boasts realistic interactions with minimal delay, sophisticated noise cancellation, and the ability to speak multiple languages with instant translation. This service provides round-the-clock voice support that can scale infinitely, managing countless concurrent conversations without the need for additional personnel. It interfaces directly with your knowledge base, CRM, and platforms like Shopify to address complex issues such as refunds and record modifications—delivering solutions rather than mere information. The system integrates effortlessly into your contact platform, employing intelligent transfers based on customer feedback and team availability, ensuring complete context continuity. With enterprise-level dependability and built-in failover mechanisms, it guarantees uninterrupted service 24/7.
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Employee Scheduling
Assembled's employee scheduling solution offers intelligent, automated scheduling designed to scale effortlessly. Create SLA-compliant schedules in just minutes using adaptable templates, business rules, and automated optimizations that manage breaks, lunches, and compliance needs. Key features include agent-driven scheduling, which allows for shift swaps, time-off requests, and voluntary overtime submissions, all supported by built-in safeguards to ensure coverage. Users can make quick adjustments during the day with multi-select shortcuts, and scenario testing enables pre-implementation evaluations of staffing modifications. The platform supports global time zones and integrates smoothly with Google Calendar and Slack, while also offering keyboard shortcuts and version tracking for streamlined workflow management. The schedule generation process transforms what used to take over an hour into a quick five-minute task, achieving a 90% reduction in scheduling time while ensuring agent flexibility and enhancing team productivity.
Vendor Management
Assembled Vendor Management enhances the efficiency and effectiveness of BPO operations by automating manual tasks and offering comprehensive insights into vendor activities. This solution facilitates collaborative workforce planning via a unified platform, doing away with the need for tedious spreadsheet exchanges and allowing for efficient negotiations and resource distribution among various vendors. Users benefit from immediate access to BPO schedules, compliance tracking, and uniform activity mapping across all vendor locations. Notable functionalities include invoice verification with tracking of productive hours, performance benchmarking among BPOs, hourly reconciliation heat maps, and robust access control management. The system seamlessly integrates with leading workforce management tools such as Genesys, Verint, and NICE, creating a consolidated reference for scheduling, invoicing, and performance metrics throughout your entire BPO ecosystem. The solution guarantees that you only incur costs for productive hours, empowering you to make informed decisions regarding vendor performance and resource allocation.
Workforce Management
Assembled's Workforce Management equips you to handle any situation with accurate forecasting, automated scheduling, and comprehensive real-time analytics. Regardless of whether you're overseeing in-house personnel, AI systems, or BPO agents, the coverage can be tailored to fit your specific requirements. Our sophisticated models recognize your distinct operational trends and incorporate both human and AI capabilities. Staff are managed across live and asynchronous communication channels with detailed forecasting for various task types. The automated scheduling feature harmonizes human and AI resources effortlessly, utilizing adaptable templates, built-in compliance measures, and agent autonomy within established guidelines. Actionable insights in real-time enable you to track performance, set up customizable alerts, create interactive dashboards for data analysis, and implement quick staffing changes with a simple drag-and-drop interface. Enhance BPO performance with collaborative headcount management, real-time synchronization, and automated invoice checks. Experience a 90% reduction in scheduling time, a 50% decrease in forecasting time, and seamless integration with your entire technology ecosystem.
Workforce Optimization (WFO)
Assembled's workforce optimization solution enhances performance comprehensively by utilizing accurate forecasting, automated scheduling, and insights in real-time. Its sophisticated models identify distinct patterns while accommodating both human and AI resources across various channels. Detailed forecasting ensures the right staffing for transfers, escalations, specialized queues, and omnichannel situations, utilizing either pre-designed models or tailored imports. The automated scheduling feature seamlessly integrates human agents and AI, offering adaptable templates, built-in compliance, and flexibility for agents through pre-approved guidelines. Real-time optimization capabilities encompass SLA monitoring, demand surge tracking, intuitive fixes, and proactive adjustments to schedules. Additionally, smart adherence notifications, occupancy monitoring, and productivity analytics provide confidence without the need for close supervision.