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What is PencilBlue?

If you have any inquiries, suggestions, or concerns, don’t hesitate to reach out to us on Twitter @getpencilblue or check out our subreddit; we are more than happy to help, and we always welcome contributions in the form of pull requests for plugins and core features. Our platform is designed to facilitate robust creation and management of relational data through an intuitive admin interface, coupled with a flexible plugin framework that allows for modifications to the core functionalities. In addition, we offer a user-friendly, touch-optimized, drag-and-drop website management system, making it easy for those without technical skills to navigate. Furthermore, our platform comes with an extensive set of blogging features, allowing users to create content seamlessly right from the start. This setup not only enhances user experience but also encourages creativity and efficient content management.

What is ClickDesk?

Convert your website visitors into loyal customers by connecting with them through interactive voice and video chats. Strengthen your brand identity by providing a personal touch with a recognizable face and voice for your business, facilitating real-time conversations with your web audience. Discover the easiest live chat solution that includes voice and video capabilities, all functioning directly within the browser, so there's no need for any downloads. Our HelpDesk feature is perfectly integrated with the live chat system, allowing you to proactively address any customer concerns. Amplify your social media presence by integrating Twitter and Facebook into your live chat interactions. Experience seamless one-click integration with your favorite applications and plugins, which simplifies the management of everything from a centralized location. Moreover, our mobile application allows you to manage chats and customer tickets while on the go, ensuring you stay connected and responsive to your customers’ demands. Utilizing these cutting-edge tools, you can significantly boost user engagement and retention on your platform, ultimately leading to greater customer satisfaction and loyalty over time.

Media

Media

Integrations Supported

Basecamp
CS-Cart Multi-Vendor
Capsule
Facebook
Joomla!
Keap
MODX
Magento
Mailchimp
OpenCart
PrestaShop
Salesforce
Stackreaction
Unbounce
Wix
WordPress
Zapier
Zendesk
Zoho CRM
osCommerce

Integrations Supported

Basecamp
CS-Cart Multi-Vendor
Capsule
Facebook
Joomla!
Keap
MODX
Magento
Mailchimp
OpenCart
PrestaShop
Salesforce
Stackreaction
Unbounce
Wix
WordPress
Zapier
Zendesk
Zoho CRM
osCommerce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PencilBlue

Company Website

github.com/pencilblue/pencilblue

Company Facts

Organization Name

ClickDesk

Date Founded

2011

Company Location

United States

Company Website

www.clickdesk.com

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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