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What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

What is DSMN8?

DSMN8 presents an innovative platform that empowers brands to fully leverage their greatest asset - their workforce. This comprehensive solution simplifies every stage of the process, from generating content to distributing genuine and impactful material by users. With intuitive features, sharing becomes not only simple but also efficient and rewarding. By adopting DSMN8, you can significantly improve content engagement, increase inbound sales, and uncover remarkable talent for your company. Reinvent your brand identity with Lens, as DSMN8's cutting-edge mobile app turns the generation of authentic content on a large scale into a feasible task. Encouraging employees to share their unique perspectives can enhance brand perception and visibility, while a built-in gamification system rewards their contributions. The ability to crowdsource content from your team has never been easier, resulting in a rich variety of genuine contributions. This forward-thinking approach to content development not only engages your workforce but also fosters a stronger connection with your audience, leading to a thriving brand presence.

Media

Media

Integrations Supported

Integrations Supported

Adobe Analytics
Adobe Marketo Engage
Google Analytics
Microsoft Entra ID
Microsoft Teams
Okta
OneLogin
Salesforce
Slack

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Company Facts

Organization Name

DSMN8

Date Founded

2016

Company Location

United Kingdom

Company Website

dsmn8.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Predictive Analytics
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Employee Advocacy

Content Controls / Compliance
Content Library Creation
Mobile Access
Post Scheduling
Push / Email Notifications
Reporting / Analytics
Social Sharing Gamification
Tiered User Permissions

Internal Communications

App Integration
Newsletter Management
Social Sharing

Social Networking

Activity / News Feed
Data Security
Social Media Integration
Social Media Tagging

Social Selling

Automated Publishing
Compliance Management
Content Management
Employee Advocacy
Gamification
Performance Metrics
Pre-Approved Content Library
Single Sign On

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