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What is Performax360?

The LIVE 360° Customer Service assessment can be customized to address the unique needs and demands of your organization. According to McKinsey's insights from 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is enhancing teamwork and cross-functional collaboration within customer service departments. This innovative platform, known as Performax360, operates as a Cloud-based Software as a Service (SaaS) solution, providing four distinct hosting options for deployment. Involving a variety of stakeholders is essential for effective strategic and operational decision-making, whether it relates to an internal process, project, or initiative. The real-time collaboration among employees, customers, and partners plays a critical role in the co-creation of groundbreaking products and services while enabling the resolution of challenges in inventive ways. By nurturing ongoing interactions with stakeholders, ranging from executive leadership to frontline workers, along with customers and partners, organizations can greatly enhance the execution of their strategies. This collaborative approach not only streamlines operational workflows but also significantly elevates the overall customer experience, leading to long-lasting positive outcomes. As a result, organizations can ensure that they are consistently meeting and exceeding customer expectations.

What is Ideolve?

Boost your team's productivity and efficiency by achieving greater visibility and control over critical business data. Ideolve provides intuitive collaboration tools designed to promote effective teamwork, enabling you to visualize projects, optimize workflows, and manage processes while receiving real-time updates and mentions. With Ideolve, job application responses collected through Google Forms are effortlessly shared with evaluators, making it easier to document feedback, assign tasks, and collaborate throughout the hiring process. Customer support agents can leverage ticketing systems within Ideolve to escalate complex issues to senior team members, ensuring quick and effective resolutions. Furthermore, any compliance breaches identified during audits can be communicated securely through Ideolve’s exception management tools, encouraging collaboration with relevant audit teams to tackle reviews and implement necessary corrective measures. This all-encompassing strategy not only improves communication but also guarantees that every team member remains aligned and informed at each stage of the project. By fostering a culture of transparency and collaboration, teams can navigate challenges more effectively and drive better outcomes.

Media

Media

Integrations Supported

Freshdesk
Google Forms
Vaultastic
Zapier
Zoho CRM

Integrations Supported

Freshdesk
Google Forms
Vaultastic
Zapier
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Performax

Date Founded

2015

Company Location

United States

Company Website

www.performax360.com

Company Facts

Organization Name

Ideolve

Company Location

United States

Company Website

ideolve.mithi.com

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

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