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What is Planhat?

Planhat serves as an intuitive Customer Success Platform that simplifies the journey of managing customer relationships. Its elegant design and user-friendly interface empower businesses to lower churn rates, enhance upselling opportunities, boost user engagement, and ultimately increase the lifetime value of their customers. Catering to a diverse audience, from Customer Success representatives to executives, Planhat encompasses all the essential functionalities typically found in contemporary Customer Success tools. What sets it apart is not only its ease of use but also the straightforward implementation process that allows teams to start benefiting immediately. This combination of accessibility and robust features makes Planhat a standout choice for organizations aiming to elevate their customer success strategies.

What is FunnelStory?

FunnelStory AI is a sophisticated revenue intelligence solution designed specifically for teams engaged in post-sales and revenue growth, with the goal of encouraging proactive interactions, boosting efficiency, and revealing key opportunities throughout the customer lifecycle. It assimilates both structured and unstructured data from multiple origins, such as CRM systems, product usage metrics, support requests, communication history, and financial data, to form a detailed "Customer Intelligence Graph" that supports complex AI analysis and quick access to information. The platform's Needle Movers functionality detects early indicators of risk and potential growth, providing accurate forecasts of customer churn or renewal probabilities 3-9 months ahead, thus enabling teams to act promptly before challenges arise. By automating various tasks and coordinating AI agents, FunnelStory significantly reduces repetitive workloads, leading to a threefold enhancement in productivity for customer success and revenue operations teams, which can now manage 2-3 times more accounts with greatly diminished manual effort. This cutting-edge methodology not only optimizes processes but also boosts the overall performance of teams focused on generating revenue. Moreover, the comprehensive insights provided by the platform allow organizations to refine their strategies and better meet customer needs.

Media

Media

Integrations Supported

Freshdesk
HubSpot CRM
Salesforce
Segment
Slack
Zendesk
Desktop.com
Gmail
Gong
InboxCRM by AppEQ
Intercom
Kleene
Lantern
Mailchimp
Mailchimp Transactional Email (Mandrill)
Microsoft Outlook
SatisMeter
Snowflake
Zapier
Zoom

Integrations Supported

Freshdesk
HubSpot CRM
Salesforce
Segment
Slack
Zendesk
Desktop.com
Gmail
Gong
InboxCRM by AppEQ
Intercom
Kleene
Lantern
Mailchimp
Mailchimp Transactional Email (Mandrill)
Microsoft Outlook
SatisMeter
Snowflake
Zapier
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Planhat

Date Founded

2014

Company Location

Sweden

Company Website

www.planhat.com

Company Facts

Organization Name

FunnelStory

Date Founded

2022

Company Location

United States

Company Website

funnelstory.ai/

Categories and Features

Account Planning

Account Segmentation
Account Tracker
Annual Account Plan
Communication Matrix
Competitor Stacking
Dashboard
Performance Metrics
Relationship Mapping
Trend Monitoring
White Space Analysis

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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