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What is Planhat?

Planhat serves as an intuitive Customer Success Platform that simplifies the journey of managing customer relationships. Its elegant design and user-friendly interface empower businesses to lower churn rates, enhance upselling opportunities, boost user engagement, and ultimately increase the lifetime value of their customers. Catering to a diverse audience, from Customer Success representatives to executives, Planhat encompasses all the essential functionalities typically found in contemporary Customer Success tools. What sets it apart is not only its ease of use but also the straightforward implementation process that allows teams to start benefiting immediately. This combination of accessibility and robust features makes Planhat a standout choice for organizations aiming to elevate their customer success strategies.

What is Kapta?

Kapta is an essential tool for key account management, aimed at reducing customer attrition and promoting long-term growth. During difficult periods, it becomes increasingly important to transition from simply being a supplier to establishing yourself as a vital strategic partner. The software and methodologies offered by Kapta are specifically designed to facilitate this essential change. With its robust framework, Kapta allows you to enhance your understanding of client needs, ensuring that you can respond swiftly and effectively while continuously demonstrating your value. By acquiring in-depth insights into your customers, you can develop more precise forecasts that are advantageous for both sides. Furthermore, you gain the ability to analyze the organizational culture and overall dynamics of your client's environment while crafting detailed profiles for key individuals within the company. This comprehensive approach enables you to comprehend your customer's objectives and identify both the driving forces and potential obstacles in their journey. Ultimately, Kapta not only strengthens your relationship with clients but also drives collective success, fostering an environment where collaboration thrives. With this tool, you can ensure that your partnership evolves into one that is truly mutually beneficial.

Media

Media

Integrations Supported

Salesforce
Slack
Zapier
Aircall
Desktop.com
Freshdesk
Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
InboxCRM by AppEQ
Intercom
Lantern
Mailchimp
Mailchimp Transactional Email (Mandrill)
Pendo
Pipedrive
SatisMeter
Segment
Zendesk

Integrations Supported

Salesforce
Slack
Zapier
Aircall
Desktop.com
Freshdesk
Gmail
Google Calendar
HubSpot CRM
HubSpot Customer Platform
InboxCRM by AppEQ
Intercom
Lantern
Mailchimp
Mailchimp Transactional Email (Mandrill)
Pendo
Pipedrive
SatisMeter
Segment
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,000 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Planhat

Date Founded

2014

Company Location

Sweden

Company Website

www.planhat.com

Company Facts

Organization Name

Kapta

Date Founded

2011

Company Location

United States

Company Website

kapta.com

Categories and Features

Account Planning

Account Segmentation
Account Tracker
Annual Account Plan
Communication Matrix
Competitor Stacking
Dashboard
Performance Metrics
Relationship Mapping
Trend Monitoring
White Space Analysis

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Categories and Features

Account Planning

Account Segmentation
Account Tracker
Annual Account Plan
Communication Matrix
Competitor Stacking
Dashboard
Performance Metrics
Relationship Mapping
Trend Monitoring
White Space Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

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