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features
design
support

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What is PrimeCX?

PrimeCX is an AI-driven chatbot designed to enhance customer service, facilitate lead generation, and manage appointment scheduling. Tailored for brands aiming to deliver prompt and precise support around the clock, PrimeCX enables organizations to automate up to 80% of common inquiries, significantly diminishing the necessity for additional support personnel. The platform integrates effortlessly with customer data, allowing chatbots to generate accurate, context-sensitive answers that address user queries effectively. Furthermore, PrimeCX chatbots promote ongoing customer engagement, which not only enriches the user experience but also boosts conversion rates. These chatbots can be deployed by businesses without the need for coding skills, making them accessible to non-technical team members eager to automate essential business operations and enhance customer interactions. An effective support bot should be capable of providing immediate and accurate responses to customer inquiries related to your brand, policies, products, and more, thus ensuring a seamless customer journey. Ultimately, this innovative solution empowers businesses to optimize their customer engagement strategies and improve overall satisfaction.

What is Macha?

Macha ensures that your support teams can utilize their existing tools without any need for adjustment, as our AI effortlessly connects customers to your support agents via your current platform. You can be confident that this transition will include all essential context for smooth communication. Our committed team will guide you throughout the onboarding journey, assisting with everything from entering your products and policies to handling integrations with other support applications and placing the widget on your website. We will provide support at every step of the process. Moreover, our team will actively monitor the bot's performance and refine its responses as needed, leading to a significant decrease in support tickets for your team. You can keep using your preferred support and ticketing solutions without any interruptions, which streamlines the integration and boosts the efficiency of your customer support operations. Ultimately, this partnership is designed to enhance your team's productivity and improve customer satisfaction.

Media

Media

Integrations Supported

Gorgias
Shopify
Zendesk

Integrations Supported

Gorgias
Shopify
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

$39 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PrimeCX

Company Location

United States

Company Website

primecx.ai/

Company Facts

Organization Name

Macha

Company Website

www.getmacha.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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