Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Creatio Reviews & Ratings
    586 Ratings
    Company Website
  • Planview AdaptiveWork Reviews & Ratings
    714 Ratings
    Company Website
  • Pipefy Reviews & Ratings
    593 Ratings
    Company Website
  • Process Street Reviews & Ratings
    1,119 Ratings
    Company Website
  • MindCloud Reviews & Ratings
    83 Ratings
    Company Website
  • ActiveBatch Workload Automation Reviews & Ratings
    375 Ratings
    Company Website
  • Gemini Enterprise Agent Platform Reviews & Ratings
    999 Ratings
    Company Website
  • Interfacing Integrated Management System (IMS) Reviews & Ratings
    66 Ratings
    Company Website
  • Stonebranch Reviews & Ratings
    183 Ratings
    Company Website
  • Infor M3 Reviews & Ratings
    156 Ratings
    Company Website

What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

What is Lean by STRASYS?

Software tailored for lean management and process improvement enables users to monitor the duration of each stage in a workflow, pinpoint inefficiencies, and illustrate progress through a before-and-after cycle-time waterfall, which emphasizes workforce savings. It incorporates 24 distinct methodologies, including but not limited to the 5 Whys and DMAIC, in addition to tools for conducting 5S audits, analyzing 7 Muda, and evaluating OEE. This application is accessible on Android, Windows, and web platforms with a unified STRASYS account, while its iPhone version is currently pending approval from the App Store. All user data is securely stored within the European Union, ensuring compliance with stringent data protection regulations. New users are offered a 30-day free trial to fully explore the software's extensive features and advantages, allowing organizations to assess its fit for their needs. Ultimately, this software is designed to optimize operations and boost overall efficiency for businesses across various sectors.

Media

Media

No images available

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

Integrations Supported

API Availability

API Availability

Pricing Information

$20
Free Version
Free Trial Offered?

Pricing Information

$7.99/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Company Facts

Organization Name

STRASYS

Date Founded

2025

Company Location

Turkey

Company Website

www.strasysglobal.com/lean

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives

MyStekz Reviews & Ratings

MyStekz

Stekz