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What is Productlane?

Enhancing your priorities can be achieved through the implementation of a feedback portal, a research repository, and the recording of meetings. Our goal is to foster innovation on a global scale by establishing a new benchmark for product discovery, enabling our clients to develop exceptional products by leveraging insights from feedback, interviews, sales, and support services. This approach not only streamlines the product development process but also ensures that our customers are equipped with the knowledge needed to meet market demands effectively.

What is Freshcaller?

Freshcaller is a cost-effective cloud-based solution that enables businesses to establish connections with their clientele. With the capability to provide phone numbers in over 90 nations, Freshcaller allows users to effortlessly create a contact center in just a few straightforward steps. The software integrates smoothly with a variety of CRM and Helpdesk platforms, facilitating collaboration between sales and support teams. Administrators can access real-time insights regarding customer interactions and agent performance through robust reporting and analytics features. Agents have the flexibility to take calls on their desktops or laptops, whether they are using Android or iOS devices, thereby fostering a completely connected yet remote contact center environment. Additionally, administrators can easily add agent licenses, purchase extra numbers, top up call credits, and enhance their pricing plan as needed. Renowned for its modern and dependable service, Freshcaller is trusted by over 7,000 clients around the globe, making it a popular choice for businesses seeking efficient communication solutions.

Media

Media

Integrations Supported

Fireflies.ai
Freshdesk
Freshsales
Freshservice
HubSpot CRM
HubSpot Customer Platform
Intercom
Kasisto KAI
Linear
Paligo
Parloa
Quaeris
QuickBooks Online
Salesforce
Shopify
Slack
SyncApps
Zapier
Zenduty
Zoom

Integrations Supported

Fireflies.ai
Freshdesk
Freshsales
Freshservice
HubSpot CRM
HubSpot Customer Platform
Intercom
Kasisto KAI
Linear
Paligo
Parloa
Quaeris
QuickBooks Online
Salesforce
Shopify
Slack
SyncApps
Zapier
Zenduty
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$15.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Productlane

Company Location

Germany

Company Website

productlane.com

Company Facts

Organization Name

Freshworks

Date Founded

2011

Company Location

India

Company Website

www.freshworks.com/freshcaller-cloud-pbx/

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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