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features 0 out of 5 stars
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Ratings and Reviews 8 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is ProfHire?

Prof360 is equipped with the ideal candidates for your faculty needs, whether you are looking for online or on-campus adjunct instructors. It is essential for all faculty, including adjunct members, to meet compliance training standards. Prof360 simplifies the process for faculty to complete and monitor their training requirements. Keep your payroll team informed with the necessary details at all times. The transition from recruitment to hiring and payroll is seamless within the platform. You can generate, sign, store, access, and revoke eContracts directly through our system. Onboarding extends beyond just hiring; it encompasses the integration of new faculty into your institution, highlighting their value as part of your team. Additionally, you can keep your CVs, transcripts, syllabi, and evaluations organized in one place. To ensure that you have every document required, you can run comprehensive reports that provide a clear overview of your faculty's compliance and qualifications. This holistic approach to faculty management contributes to a more efficient and organized academic environment.

What is ProProfs Help Desk?

ProProfs Help Desk was developed to address the increasing demands of the customer service sector. This innovative tool enables agents to efficiently monitor user inquiries and requests, which leads to quicker resolution of tickets. As a cloud-based ticketing platform, ProProfs Help Desk is particularly recognized for its "shared mailbox" functionality. This feature allows agents to access, review, and delegate tickets to the appropriate individual or team through a collaborative email-style interface. Additionally, managers have the capability to prioritize, categorize, or highlight tickets that need urgent attention and resolution. They can also establish workflow rules that encompass filters, priority levels, and service level agreements to enhance operational efficiency. This comprehensive approach not only streamlines communication but also improves overall customer satisfaction.

Media

Media

Integrations Supported

Integrations Supported

ProProfs Chat

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

ProfHire

Company Location

United States

Company Website

www.profhire.com

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofs.com

Categories and Features

Recruiting

Interaction Tracking
Job Board Posting

Categories and Features

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Self Service Portal
Social Media Integration
Surveys & Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Email Integration
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Project Management
Self Service Portal

Service Desk

Knowledge Base
Mobile Access
SLA Management
Self Service Portal

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