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What is Prosoftly?

Boost your sales, refine your marketing techniques, and improve your customer service capabilities with a cohesive cloud-based solution. Prosoftly enables you to manage your sales processes effectively, securely maintain customer data, build robust business relationships, utilize marketing automation, and evaluate your sales performance—all from a single platform. The Prosoftly CRM employs a subscription model that continues until you opt to cancel, with automatic renewals taking place at the conclusion of each billing period, guaranteeing that your service remains uninterrupted. Each ticket's activity is carefully documented, providing a comprehensive corporate memory that can be accessed without needing to ask about individual ticket statuses. With the user-friendly drag-and-drop progress board, tracking the status of all tickets becomes a seamless task, facilitating efficient task and workflow management. This optimized approach not only conserves valuable time but also fosters improved teamwork throughout your organization, ultimately leading to greater productivity. Additionally, Prosoftly's integrated features empower you to make informed decisions, ensuring your business remains agile in a competitive landscape.

What is Prodsight?

Customer feedback can be evaluated across various platforms, including support tickets and customer reviews. By consolidating feedback from multiple sources such as reviews, surveys, and support tickets into a single repository, organizations can gain deeper insights. Each feedback entry undergoes automatic sentiment and thematic analysis based on a predetermined taxonomy. This allows for real-time understanding of customer problems and requests, facilitating significant enhancements in customer experience. All feedback can be centralized using your preferred tools, ensuring ease of access. The system not only analyzes customer input, reviews, and support interactions automatically, but it also utilizes Prodsight to sift through conversations, pinpointing critical topics that require attention. The AI identifies themes such as cancellations, technical difficulties, and pricing concerns. Additionally, users have the option to create custom topics that focus on particular aspects and features of their service. For a thorough analysis, you can delve into sub-topics to uncover the underlying causes of issues, ultimately leading to more informed decision-making. This comprehensive approach empowers businesses to respond proactively to customer needs and improve their overall service delivery.

Media

Media

Integrations Supported

AskNicely
Facebook
Formstack
Gmail
Google Business Profile
Google Calendar
Google Chrome
Google Sheets
LinkedIn
Mailchimp
Pendo
Stackreaction
Stripe
SurveyMonkey
TrustRadius
Typeform
Wufoo
Zendesk

Integrations Supported

AskNicely
Facebook
Formstack
Gmail
Google Business Profile
Google Calendar
Google Chrome
Google Sheets
LinkedIn
Mailchimp
Pendo
Stackreaction
Stripe
SurveyMonkey
TrustRadius
Typeform
Wufoo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$7 per user per month
Free Trial Offered?
Free Version

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Prosoftly

Company Location

United States

Company Website

www.prosoftly.com

Company Facts

Organization Name

Product Insight

Date Founded

2017

Company Location

United Kingdom

Company Website

prodsight.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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