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What is Proto?
Proto leads the way in developing inclusive chatbot solutions and multilingual automation for customer service centers. Through widespread national implementations, Proto amasses a wealth of data to refine machine learning technologies for languages that often receive little attention. Their AI Customer Experience (AICX) offerings are specifically crafted to foster genuine consumer interaction and safeguard interests, especially in industries that typically lack support from venture capital. By partnering with regulators and key development organizations, Proto devises solutions that directly benefit local customers. Various businesses and governmental organizations leverage Proto's AICX platform to deliver services in local dialects, ensuring they operate efficiently and sustainably over time. Enhance your service capabilities above competitors with chatbots that incorporate advanced logic and smooth integrations. Facilitate ongoing conversations that can navigate a multitude of discussion paths, emulating human reasoning in exchanges. Furthermore, connect chatbots to external databases using JSON APIs while keeping dialogue structured and coherent. With a keen emphasis on managing costs, Proto efficiently expands service reach into both emerging and established markets. This pioneering methodology not only elevates user experience but also champions the advancement of language communities that have been historically neglected. Ultimately, Proto's commitment to inclusivity in technology sets a new standard in customer engagement.
What is Infobip?
Infobip stands as a prominent figure in the realm of omnichannel communication, boasting over 700 direct carrier connections and more than 60 offices spread across six continents. Our mission is to streamline the ways in which brands interact with, engage, and captivate their customers on a global scale.
Our robust communications platform offers a comprehensive array of tools designed for superior customer engagement and support, along with essential security and authentication features, accessible through a vast array of communication channels.
THE INFOBIP EDGE
(1) Tailored omnichannel customer interactions
Enhance customer involvement through a diverse range of local and international communication options, such as SMS, RCS, WhatsApp, voice, video, email, and leading chat applications.
(2) Worldwide influence with localized service
With over 60 offices worldwide, we can respond swiftly to client needs. Our team provides round-the-clock customer support, delivering technical solutions tailored to specific local demands, grounded in established best practices.
(3) Comprehensive customer engagement solutions
Boost your business performance by enriching your communication strategies with our fully integrated offerings, which include contact center capabilities, marketing automation, and chatbot development, all powered by insights from our customer data platform. Additionally, our commitment to continuous improvement ensures that we remain at the forefront of innovation in customer engagement.
Integrations Supported
5X
Aritic Desk
Aritic Sales
BlueVenn
Digiphy
Fintech Market
HostBill
Kasisto KAI
Navixy
API Availability
Has API
API Availability
Has API
Pricing Information
$1,000 per month
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Proto
Company Location
Canada
Company Website
www.proto.cx/
Company Facts
Organization Name
Infobip
Date Founded
2006
Company Location
Headquartered in London, Infobip has 60+ offices on 6 continents
Company Website
www.infobip.com
Categories and Features
Chatbot
Not specified
Conversational AI
Not specified
Categories and Features
AI Call Center
Not specified
Call Center
IVR / Voice Recognition
Chat SDK & API
Not specified
Chatbot
Not specified
Communication APIs
Not specified
Communications Platform as a Service (CPaaS)
Not specified
Conversational AI
Not specified
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Human Handover
Mobile Messaging
Multi-Channel Communication
Video Chat
Customer Communications Management
Interactive Content
Multi-Channel Communications
On-Demand Communications
Customer Engagement
Analytics
Communication Management
Live Chat
Customer Experience
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Email APIs
Not specified
IVR
Call Center
Call Recording
Call Routing
Text to Speech
Live Chat
Not specified
SMS Gateways
Not specified
SMS Marketing
2-Way Messaging
Contact Management
Mass Texting
Mobile Coupons
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Voice Calling API & SDK
Not specified