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What is Puffly?

Puffly is a cloud-based CRM designed specifically for small teams and local service providers aiming to enhance their management of customer inquiries and follow-up activities. It effectively brings together leads, contacts, companies, deals, tasks, and activity histories into a unified pipeline, linking crucial information like customer details, timing, and source to each inquiry. Users have the option to capture leads through a hosted lead form or a custom-branded version, and they can also import and synchronize data with Google Sheets, manage opportunities, and add booking links and review requests into their processes. The core features for contact and pipeline management are available in a free plan, while premium subscriptions introduce Puff, an AI assistant that assesses leads and pending opportunities, helps prioritize actions, and drafts responses or follow-ups for users to approve. Additionally, higher-tier plans broaden the scope with features for messaging, booking, reviews, phone communication, and outreach tactics. Puffly is meticulously designed for business owners and teams in industries such as local services, trades, agencies, retail, and wellness, providing them with the essential tools to boost their customer relationship management strategies. By integrating these comprehensive features, Puffly not only enhances operational efficiency but also significantly improves customer engagement, ensuring businesses can thrive in a competitive environment. The combination of AI support and user-friendly functionality makes Puffly an invaluable asset for those looking to refine their customer interactions and streamline their workflows.

What is CloudGain?

CloudGain is an innovative healthcare growth platform that leverages artificial intelligence to support private medical practices in improving patient acquisition, converting inquiries, and enhancing their online visibility. This platform features an AI Agent that efficiently handles patient inquiries across multiple channels, including phone calls, text messages, emails, website chats, and social media, ensuring timely responses, lead qualification, and streamlined appointment booking to capture every opportunity, even after hours. A unified inbox organizes all communications, while user-friendly dashboards provide practices with valuable insights into their leads, follow-up activities, and overall pipeline performance. In addition, CloudGain incorporates Google Business AI to maximize local search traffic, Ultra Social AI for facilitating interactions on platforms like Facebook and Instagram, and Voice AI for managing incoming patient calls, along with tools that automate the collection and response to feedback. With its advanced Premium SEO and AI Search capabilities, the platform not only increases visibility on traditional search engines but also enhances discoverability through unique AI-driven experiences, ultimately fostering practice growth. Furthermore, CloudGain’s extensive array of tools is specifically crafted to empower healthcare providers to thrive in a competitive digital environment, ensuring they can focus on delivering quality care to their patients.

Media

No images available

Media

Integrations Supported

Google Sheets

Integrations Supported

ChatGPT
Claude
Facebook
Gemini
Google Business Profile
Instagram

API Availability

API Availability

Has API

Pricing Information

Free
A free plan is available. Paid plans start at $99/month; higher plans are $249, $449 and $649/month. Annual billing is offered at a stated 10% discount. Plans are flat-priced rather than charged per seat. Optional Puff credit top-ups are $15 per 500 credits.
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Puffly

Company Location

United States

Company Website

pufflyai.com

Company Facts

Organization Name

CloudGain

Company Location

United States

Company Website

gocloudgain.com

Categories and Features

CRM

Not specified

Categories and Features

Healthcare AI

Not specified

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