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What is Pulsedesk?
Improve your response times and boost customer satisfaction by leveraging the AI-powered automation solutions offered by Pulsedesk. The advanced capabilities of ChatGPT enable you to quickly customize your replies to suit various situations while maintaining your brand’s unique voice. Our all-inclusive platform seamlessly integrates with numerous channels such as Gmail, client portals, WhatsApp, and live chat, ensuring efficient management of customer inquiries, streamlining your support processes, and reducing operational costs significantly. This feature-rich system guarantees that you only pay for what you actually need, allowing you to keep support expenses low without sacrificing high-quality customer service. By effectively delegating customer inquiries to your support team, you ensure that each ticket is handled with clear accountability. Furthermore, our platform provides a comprehensive overview, allowing you to monitor who is managing which issue and tracking the status of each request in real-time. This capability empowers you to make informed decisions and prioritize tasks effectively. In the end, this cohesive approach not only boosts team efficiency but also cultivates a service environment that is more responsive and focused on the customer experience. By adopting these practices, your organization can achieve a higher level of engagement and satisfaction among clients.
What is Milldesk?
Milldesk is a ticket management and technical support software widely used by companies looking to streamline and organize internal communication and customer service.
It is a solution primarily recommended for: Technical Support Teams: Companies with an IT team that needs to manage and track technical support requests, IT infrastructure issues, or incident response.
Medium and Large Companies: Organizations with a significant volume of internal or external requests, requiring control over workflow and efficient problem resolution.
Customer Service Centers: Companies offering customer support and looking to improve service management, from first contact to resolution.
Internal Process Management: In addition to technical support, Milldesk can also be used to manage internal processes in areas such as HR, legal, or finance, where there are recurring requests for clarification and support.
Companies Seeking Integration and Automation: The software is ideal for organizations that want to integrate multiple service channels, such as email, chat, and social media, and automate processes like call routing.
In short, Milldesk is suitable for any organization that needs an efficient platform to manage, track, and resolve calls in an organized and automated manner, whether in IT or other support areas.
Integrations Supported
Active Directory
Facebook
Gmail
Instagram
Jira
Telegram
WhatsApp
Zapier
Integrations Supported
Active Directory
Facebook
Gmail
Instagram
Jira
Telegram
WhatsApp
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
$8 per user per month
Free Trial Offered?
Free Version
Pricing Information
$25 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pulsedesk
Company Location
United Kingdom
Company Website
pulsedesk.com
Company Facts
Organization Name
Milldesk Help Desk Software
Date Founded
2005
Company Location
Brazil
Company Website
softwarehelpdesk.milldesk.com.br/
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management