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What is Puppet Enterprise?

Puppet Enterprise is a comprehensive infrastructure automation and configuration management platform designed to help organizations automate IT operations, strengthen security, and manage complex infrastructure environments at enterprise scale. The platform enables businesses to automate configuration management, patching, compliance enforcement, vulnerability remediation, and infrastructure orchestration across cloud, hybrid, on-premise, and edge environments. Puppet Enterprise provides centralized visibility and control over Linux and Windows servers, network peripherals, and edge devices through a unified automation framework that reduces manual operational work and improves infrastructure consistency. The platform includes AI-powered infrastructure management tools that allow teams to interact with infrastructure data using natural language interfaces, accelerating decision-making and improving operational efficiency. Puppet Enterprise also supports event-driven automation, enabling organizations to automatically respond to security incidents, configuration drift, outages, and compliance violations in real time without relying on manual intervention. Its security compliance capabilities help businesses continuously enforce standards such as CIS benchmarks and DISA STIG requirements while generating automated audit documentation to support cybersecurity and regulatory compliance initiatives. The platform’s vulnerability remediation tools simplify patch management by automating patch scanning, scheduling, deployment, testing, and verification across both Windows and Linux systems. Puppet Enterprise also includes observability integrations with platforms such as Grafana, Splunk, Prometheus, Datadog, Dynatrace, and New Relic, allowing organizations to combine automation workflows with real-time infrastructure monitoring and analytics.

What is InProd?

InProd transforms the landscape of software delivery for Genesys Cloud and Genesys Engage contact centers by implementing Continuous Integration/Continuous Deployment (CI/CD), Infrastructure-as-Code, and automated change management. The platform offers seamless integration with Git, enabling effective version management of Genesys configurations while facilitating the transition of changes across different environments and adeptly managing environment-specific differences. Its robust auditing engine diligently monitors every modification in configuration, yielding detailed object comparisons that enable teams to quickly pinpoint the origins of issues and revert changes effectively, whether addressing a single parameter or the entire setup of an environment. Moreover, the automation of changes empowers engineering teams to craft custom workflows capable of activating external testing tools, enforcing governance standards, improving agent onboarding, or preventing unauthorized modifications. Serving as a pivotal DevOps backbone for dedicated Genesys operations teams, InProd ensures they uphold high levels of control and efficiency in their software deployment processes. The advanced functionalities of InProd not only enhance collaboration but also significantly improve the agility of teams, allowing them to respond faster to operational needs and challenges. Ultimately, this innovative platform fosters a more streamlined and effective approach to software delivery in complex contact center environments.

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Integrations Supported

Armis Centrix
Chocolatey
Cmd
Compass
Corz Cloud
Cutover
Device42
Enov8
F5 Distributed Cloud DDoS Mitigation Service
Google Kubernetes Engine (GKE)
HPE OneView
NetWatch.ai
Netdata
OpsMx Enterprise for Spinnaker
OpsVerse
Opsera
StrongDM
Telegraf
Vulcan Cyber

Integrations Supported

Armis Centrix
Chocolatey
Cmd
Compass
Corz Cloud
Cutover
Device42
Enov8
F5 Distributed Cloud DDoS Mitigation Service
Google Kubernetes Engine (GKE)
HPE OneView
NetWatch.ai
Netdata
OpsMx Enterprise for Spinnaker
OpsVerse
Opsera
StrongDM
Telegraf
Vulcan Cyber

API Availability

Has API

API Availability

Has API

Pricing Information

$120 per month
Free Trial Offered?
Free Version

Pricing Information

$2/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Perforce

Date Founded

1995

Company Location

United States

Company Website

puppet.com

Company Facts

Organization Name

InProd Solutions Pty Ltd

Company Location

Australia

Company Website

www.inprod.io

Categories and Features

Configuration Management

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

Continuous Delivery

Application Lifecycle Management
Application Release Automation
Build Automation
Build Log
Change Management
Configuration Management
Continuous Deployment
Continuous Integration
Feature Toggles / Feature Flags
Quality Management
Testing Management

Continuous Integration

Build Log
Change Management
Configuration Management
Continuous Delivery
Continuous Deployment
Debugging
Permission Management
Quality Assurance Management
Testing Management

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Software Configuration Management (SCM)

Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation

Categories and Features

Software Configuration Management (SCM)

Automated Cleanup
Branch Merging
Code Review
Concurrency Management
Defect Tracking
Flexible Branching
Rapid Hotfix
Rapid Rebuilds
Regulatory Compliance
Version Control / Management
Workflow / Process Automation

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