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What is Qmatic Experience Cloud?

The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better. As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.

What is Jambo?

Jambo is a cutting-edge, cloud-driven visitor management system tailored for tablets, allowing guests to check in at an organization in under a minute. The process is streamlined into five simple steps, enabling visitors to register, request appointments, and securely submit their identification via the cloud. Its intuitive design promotes easy self-check-ins, removing the necessity for conventional logbooks and creating a more efficient experience. The sleek touchscreen interface of Jambo makes data entry straightforward, allowing visitors to easily input their information and upload photos along with proof of identity. By implementing Jambo, organizations can significantly enhance the visitor experience while simultaneously bolstering security through advanced technology. This innovative solution not only simplifies the check-in process but also fosters a modern approach to visitor management, making it beneficial for both guests and organizations alike. Ultimately, Jambo is a transformative tool in the realm of visitor management solutions, optimizing efficiency and user satisfaction for all parties involved.

Media

Media

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
Telegram
WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Upon request

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Company Website

www.qmatic.com

Company Facts

Organization Name

AlignMinds Technologies

Date Founded

2009

Company Location

India

Company Website

alignminds.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Event Check In

QR Codes
Ticketing

Patient Management

Admissions Management
Historical Reporting
Patient Flow Management
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Scheduling

Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Registration

Not specified

Visitor Management

Alerts/Notifications
ID Scan
Pre-Registration
Registration Management
Self Check-in

Waitlist

Not specified

Categories and Features

Visitor Management

Not specified

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