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Ratings and Reviews 0 Ratings
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What is Qmatic Experience Cloud?
The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better.
As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.
What is NextUp Walk-in?
NextUp Walk-in provides a cloud-based system designed specifically for managing queues and virtual waitlists in walk-in service sectors, including barbershops, nail and hair salons, tattoo studios, pet grooming services, repair facilities, and service counters. Customers can effortlessly join the queue by either scanning a QR code or clicking on a designated link, which allows them to keep track of their queue position and estimated wait time straight from their mobile devices, while the staff manages check-ins and alerts the next customer through a real-time display. Additionally, the solution includes waiting-room screens and tablets located at the entrance, displaying queue information and enabling in-person check-ins for added convenience. The service also comprises features such as client profiles, visit histories, management tools for services and staff, insightful analytics, review functionalities, and a publicly accessible check-in webpage. The Pro version takes these capabilities further by offering appointment scheduling, online booking, membership options, packaged deals, gift card functionalities, loyalty initiatives, commission tracking, payroll export features, and a time clock for easy management. Both business operators and their teams, along with invited clients, can utilize the web-based platform, with Android apps that enrich the experience for everyone involved. Furthermore, NextUp Walk-in significantly improves the overall customer experience, leading to shorter wait times and more efficient service delivery. By ensuring that every aspect of the service is easily accessible and manageable, NextUp enhances the operational flow for businesses and satisfaction for customers alike.
Integrations Supported
Calabrio Workforce Management
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Teams
API Availability
Has API
API Availability
Has API
Pricing Information
Upon request
Pricing Information
$29/location/month
Free: $0/month for one location, one team member and 50 check-ins/month. Walk-in: $29/month for the first location, then $19/month per additional location. Pro: $59/month for the first location, then $39/month per additional location. Restaurant: $69/month for the first location, then $44/month per additional location. A Pro-feature trial lasts 14 days. Website builder is $19/month per business. Annual billing includes two months free; no setup fee or contract.
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Android
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
Qmatic
Date Founded
1981
Company Location
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
Company Website
www.qmatic.com
Company Facts
Organization Name
NextUp LLC
Date Founded
2026
Company Location
United States
Company Website
nextupwalkin.com
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Recurring Appointments
Room Booking Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Event Check In
QR Codes
Ticketing
Patient Management
Admissions Management
Historical Reporting
Patient Flow Management
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Patient Scheduling
Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Registration
Not specified
Visitor Management
Alerts/Notifications
ID Scan
Pre-Registration
Registration Management
Self Check-in
Waitlist
Not specified
Categories and Features
Popular Alternatives
Popular Alternatives
No Alternatives