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What is Qualtrics XM Platform?

The Qualtrics XM Platformâ„¢ serves as a comprehensive solution for teams, departments, and entire organizations to oversee four essential business experiences: customer, product, employee, and brand, all integrated into a single platform. More than 10,000 organizations globally, including a striking 75% of Fortune 100 companies and 99 of the top 100 U.S. Business Schools, utilize Qualtrics to design products that resonate with consumers, foster customer loyalty, cultivate an outstanding workplace culture, and establish memorable brands. By tuning into customer feedback, you can bridge experience gaps and boost both loyalty and sales. With the advanced capabilities of Qualtrics' Customer XM, you gain access to cutting-edge listening technologies, predictive analytics for business intelligence, and actionable insights to promptly address gaps in customer experience. This holistic approach enables organizations to comprehensively understand their customers, allowing for strategic actions that can lead to impactful results and long-term success. Ultimately, leveraging such robust capabilities can transform how businesses engage with their customers and enhance overall performance.

What is Qualtrics Employee Experience?

Qualtrics Employee Experience software is a powerful platform designed to help organizations bridge the gap between listening to employees and taking meaningful action. It enables continuous and comprehensive feedback collection through surveys, pulse checks, lifecycle interactions, and passive listening channels. The platform uses advanced AI to analyze large volumes of data, uncover hidden trends, and provide clear, actionable insights. Managers receive personalized recommendations that help them improve team performance and engagement in real time. Executives gain access to workforce intelligence that links employee sentiment directly to business outcomes and performance metrics. Qualtrics supports the entire employee lifecycle, from recruitment and onboarding to development, engagement, and retention. Its predictive capabilities allow organizations to identify flight risks early and take proactive measures to retain talent. Real-time dashboards ensure leadership stays informed and aligned on critical workforce issues. The platform also connects employee experience data to customer experience, highlighting the impact of engagement on overall business success. By automating the analysis of open-text feedback, it saves time and ensures no valuable insight is overlooked. Organizations can use these insights to build a stronger culture, improve communication, and increase productivity. Overall, Qualtrics transforms employee feedback into a strategic advantage that drives performance and long-term growth.

Media

Media

Integrations Supported

Adobe Analytics
Adobe Marketo Engage
Contentsquare
Decibel
Freshdesk
Grade.us
Jira
Jira Work Management
Quantum Metric
Rayven
ReviewTrackers
Salesforce
ServiceNow
Slack
Tableau
Tray.ai
Tremendous
Wufoo
Zapier
Zoho Directory

Integrations Supported

Adobe Analytics
Adobe Marketo Engage
Contentsquare
Decibel
Freshdesk
Grade.us
Jira
Jira Work Management
Quantum Metric
Rayven
ReviewTrackers
Salesforce
ServiceNow
Slack
Tableau
Tray.ai
Tremendous
Wufoo
Zapier
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

www.qualtrics.com

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

www.qualtrics.com/employee-experience/

Categories and Features

AB Testing

Audience Targeting
Campaign Segmentation
Funnel Analysis
Heatmaps
Landing Pages / Web Forms
Multivariate Testing
Split Testing
Statistical Relevance Analysis
Surveys
Test Scheduling
Visual Editor

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Qualitative Data Analysis

Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Talent Management

Career Development Planning
Compensation Management
Competency Management
Employee Lifecycle Management
Goal Setting / Tracking
Job Description Management
Onboarding
Performance Appraisal
Recruiting Management
Succession Planning
Training Management

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