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What is KACE by Quest?

KACE serves as an all-in-one endpoint management solution that provides centralized control over IT systems throughout the organization. It is designed to streamline the entire process from the initial setup to continuous upkeep, effectively addressing all endpoint security and deployment requirements. By utilizing a unified inventory database, KACE enables businesses to swiftly deploy, oversee, and manage their devices, which significantly enhances device security through immediate hardware and software identification, patch management, compliance tracking, and real-time monitoring of mobile endpoints. Furthermore, KACE simplifies the complexities of maintaining device security and compliance, allowing organizations to focus on their core activities without worrying about endpoint vulnerabilities.

What is Primo?

Primo functions as a holistic IT operations platform that leverages artificial intelligence to streamline the purchasing, monitoring, securing, and management of corporate devices and software via a single, centralized interface. By amalgamating identity management, mobile device management (MDM), endpoint detection and response, software as a service (SaaS) management, and global hardware procurement, it removes the necessity for teams to juggle various disconnected tools. This integration empowers IT departments to effortlessly establish security protocols, roll out applications and updates, and resolve issues across macOS, Windows, and Linux systems. In addition, it supports extensive zero-touch deployments while ensuring that identity and access workflows are synchronized with HR data, facilitating efficient onboarding, offboarding, and permission modifications. Moreover, through its integration with over 60 HR and email systems, it sustains a unified source of truth for users and devices, while providing real-time compliance monitoring and activity logs. The platform further strengthens security by utilizing role-based access, single sign-on, and AI-driven automation, which ultimately minimizes manual workloads and enhances the overall security framework of the organization. Additionally, this comprehensive approach not only boosts efficiency but also fosters a more secure and responsive IT environment for future growth.

Media

Media

Integrations Supported

Apple Business Essentials
Workspace ONE

Integrations Supported

Apple Business Essentials
Active Directory
Adobe Acrobat
Bastion
Bitwarden
Cloudflare
Dayforce
Drata
GitLab
HRworks
Insperity
Intercom
Jira
Lucca
Namely
Nmbrs
Notion
Officient
Sesame HR

API Availability

Has API

API Availability

Pricing Information

As low as $3/mo/device
Please contact Quest sales for additional pricing details and options.
Free Version
Free Trial Offered?

Pricing Information

€8 per month
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Quest Software

Date Founded

2001

Company Location

United States

Company Website

www.quest.com/kace/

Company Facts

Organization Name

Primo

Date Founded

2022

Company Location

France

Company Website

www.getprimo.com

Categories and Features

Change Management

Approval Workflow
Audit Trail
Change Planning
Prioritization
Release Management
Task Management
Training Management

Disk Imaging

Bare-Metal Restore
Compression
Disk Cloning
Encryption
Image Deployment
Web Access / Restoration

Endpoint Management

Not specified

Endpoint Protection

Activity Log
Application Security
Device Management
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IoT

Data Collection
Data Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management

IT Management

Capacity Monitoring
Compliance Management
Hardware Inventory
IT Budgeting
License Management
Patch Management
Software Inventory

IT Security

Event Tracking
Two-Factor Authentication
Vulnerability Scanning

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Change Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Self Service Portal

License Management

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Portable License
Sarbanes-Oxley Compliance
Trial License

Mobile Device Management (MDM)

Automatic Device Recognition
Deployment Management
Inventory Management
Maintenance Utilities
Remote Update / Installation
Software Management

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Report Export
Scheduled / Automated Reports

Software Deployment

Not specified

System Monitoring

Alerts / Notifications
Device Monitoring
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

Categories and Features

IT Management

Not specified

SaaS Management

Not specified

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