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design 5 out of 5 stars
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What is REDA AI?

REDA AI is a flexible platform that functions as a customizable AI agent solution specifically tailored for organizations leveraging Salesforce. This innovative platform allows teams to integrate agents seamlessly with their business intelligence and Salesforce data while defining the tools and actions those agents can utilize. By deploying assistants as Salesforce copilots, organizations can benefit from automated processes, cataloged recommendations, API interactions, and enhanced overall experiences for customers and partners alike. Users can interact with these agents through a variety of channels, such as Claude and designated web or portal interfaces, providing a user-friendly experience. Teams also have the option to configure channel access and workflow behaviors, including the choice to mandate human oversight or approval before actions are taken. Moreover, the platform ensures that all provider keys are securely stored within the organization's Salesforce credential repository, safeguarding customer data from being used for training purposes. Organizations can opt to use their own AI provider or take advantage of REDA-funded credits for services, adding to the platform's flexibility. Pricing is designed on a per-Salesforce organization basis rather than a per-user model, and a three-month trial is available for organizations to assess the platform's capabilities. This adaptability in deployment and configuration empowers organizations to create a truly personalized AI experience that fits their unique needs and operational workflows. Overall, REDA AI stands out as a versatile solution for integrating artificial intelligence within Salesforce environments.

What is Salesforce Agentforce?

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Media

Media

Integrations Supported

Model Context Protocol (MCP)
Salesforce
Anthropic
OpenAI
WhatsApp

Integrations Supported

Model Context Protocol (MCP)
Salesforce
11x
Gearset
Local Siren
OpenFundraise
Openlayer
Propel
Salesforce AgentExchange
Salesforce Agentforce Commerce
Salesforce Agentforce Health
Salesforce Agentforce Life Sciences
Salesforce Agentforce Service
Salesforce Marketing Cloud Account Engagement
SearchUnify
TestZeus

API Availability

Has API

API Availability

Pricing Information

$500/org/month
One org-wide plan per Salesforce org, with no per-user fees. Paid plans are billed annually; prices in USD exclude taxes. Choose how you fund your AI. Bring your own AI (recommended): a flat REDA subscription and a separate bill from your AI provider (Anthropic, OpenAI, Gemini or DeepSeek), with no REDA markup. Starter USD 500, Growth USD 1,000, Business USD 2,000 per org per month, and Enterprise from USD 3,500. AI included: one subscription with a shared monthly allowance of REDA credits, with REDA supplying and operating the AI accounts. Starter USD 1,250 (25,000 credits), Growth USD 2,500 (50,000 credits), Business USD 4,250 (75,000 credits) per org per month, and Enterprise with a tailored allowance by quotation. Extra credits USD 0.03 each, with top-ups from 25,000 credits. Start free with a 3-month trial (1 active agent, 50 custom prompts, 1 MCP agent). Nonprofit pricing is available.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

REDA One LLC

Date Founded

2014

Company Location

United States

Company Website

ai.reda.one/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/

Categories and Features

AI Agent Builders

Not specified

Categories and Features

Agentic AI

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

AI Customer Success

Not specified

AI Employees

Not specified

AI Marketing Agents

Not specified

AI Sales Agents

Not specified

AI Sales Assistants

Not specified

AI Sales Tools

Not specified

AI SDR

Not specified

Customer Success

Not specified

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