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What is REDA AI?

REDA AI is a flexible platform that functions as a customizable AI agent solution specifically tailored for organizations leveraging Salesforce. This innovative platform allows teams to integrate agents seamlessly with their business intelligence and Salesforce data while defining the tools and actions those agents can utilize. By deploying assistants as Salesforce copilots, organizations can benefit from automated processes, cataloged recommendations, API interactions, and enhanced overall experiences for customers and partners alike. Users can interact with these agents through a variety of channels, such as Claude and designated web or portal interfaces, providing a user-friendly experience. Teams also have the option to configure channel access and workflow behaviors, including the choice to mandate human oversight or approval before actions are taken. Moreover, the platform ensures that all provider keys are securely stored within the organization's Salesforce credential repository, safeguarding customer data from being used for training purposes. Organizations can opt to use their own AI provider or take advantage of REDA-funded credits for services, adding to the platform's flexibility. Pricing is designed on a per-Salesforce organization basis rather than a per-user model, and a three-month trial is available for organizations to assess the platform's capabilities. This adaptability in deployment and configuration empowers organizations to create a truly personalized AI experience that fits their unique needs and operational workflows. Overall, REDA AI stands out as a versatile solution for integrating artificial intelligence within Salesforce environments.

What is PhoneIQ?

PhoneIQ stands out as the premier Phone System and Call Center solution tailored for businesses utilizing Salesforce. Our platform offers clients a comprehensive communication suite that seamlessly integrates telephony, power dialing, SMS, inbound call management, and various other features into a single user-friendly system operating within Salesforce. By streamlining these functionalities, we empower organizations to enhance their communication efficiency and effectiveness.

Media

Media

Integrations Supported

Salesforce
Anthropic
Claude
DeepSeek
Gemini
Model Context Protocol (MCP)
OpenAI
WhatsApp

Integrations Supported

Salesforce
Salesforce Agentforce Health
Salesforce Agentforce Service

API Availability

Has API

API Availability

Pricing Information

$500/org/month
Starter with your own AI account is $500 per Salesforce org per month, billed annually on a 12-month commitment; provider usage is billed separately. AI-included plans start at $1,250 per org per month, billed annually. A free tier is available for three months. Taxes may apply.
Free Trial Offered?

Pricing Information

$25 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

REDA One

Date Founded

2014

Company Location

United States

Company Website

redaone.ai

Company Facts

Organization Name

PhoneIQ

Date Founded

2018

Company Location

United States

Company Website

www.phoneiq.co

Categories and Features

AI Agent Builders

Not specified

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Sales Dialers

Not specified

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