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What is RIO Genesis Office?

RIO Genesis stands out as an exceptional solution for real estate transactions. This all-encompassing software is designed for brokers and agents, enabling them to optimize their time, increase their number of deals, and attract more clients. RIO Genesis delivers thorough front and back office solutions, along with an extensive suite of marketing tools and comprehensive transaction management capabilities. Additionally, it facilitates paperless transaction tracking, seamless email integration, and a variety of other useful functionalities that enhance productivity. By utilizing RIO Genesis, real estate professionals can streamline their operations and focus on growing their business effectively.

What is Pointel Genesys Configuration Management Solution?

Pointel's Configuration Management Solution is a web-based application that provides comprehensive oversight of your Genesys system. It promptly identifies any modifications within your Genesys configuration landscape. Additionally, it offers functionalities for auditing, importing/exporting data, and snapshotting/restoring, coupled with alert notifications. Pointel CMS systematically records all alterations in your contact center and presents this data visually, enabling users to swiftly grasp any adjustments made to their Genesys Configuration Management Environment. Recognizing what modifications have occurred and the individuals responsible is crucial for effective management. Audit reports generated by CMS provide in-depth details, including the username of the individual who executed the change, the timestamp of the alteration, alongside both the new and old values. Furthermore, it allows for the restoration of specific parameter or KVP level changes, or even the complete application to a previous state, ensuring flexibility and control over your configurations. This capability is essential for maintaining the integrity and functionality of your system.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX
Pointel DCCM

API Availability

API Availability

Pricing Information

$99.00/month/user
Rio Professional - $99 per month
Rio Office Suite - $299 per month
Enterprise edition - price on request
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

RIO Software Solutions

Date Founded

2010

Company Location

United States

Company Website

riogenesis.com

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com/solutions/cms/

Categories and Features

Real Estate Agency

Calendar Management
Client Database
Commission Management
Contact Management
Contract Management
Email Marketing
Flyer / Catalog Printing
Lead Management
Listing Management
Property Database
Website Management

Categories and Features

Change Management

Not specified

CMDB

Data Visualization

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