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What is Routee?

Routee serves as a sophisticated omnichannel communication platform, known as CPaaS, that provides comprehensive Web and API automation across various industries. Backed by AMD Telecom's robust infrastructure, Routee empowers enterprises to enhance their marketing and operational strategies effectively. The platform offers tailored SMS marketing solutions, delivering messages crafted to align with each customer's unique preferences. Additionally, it supports email marketing through personalized newsletters and campaigns designed around audience behavior. Transactional emails are automated, ensuring customers receive timely updates regarding crucial information about their transactions. In terms of marketing automation, Routee features advanced forms and customer data capture tools that facilitate the automation of repetitive tasks and enable tracking of marketing campaigns. Furthermore, it includes two-factor authentication, providing an extra layer of security through fallback options such as SMS, Voice, Viber, and Missed Call. The Cloud IVR system boasts multilingual capabilities, allowing for efficient conversion of speech to text and vice versa, creating a seamless communication experience. Lastly, Routee enhances engagement through push notifications that are customized for both web and mobile platforms, utilizing segmentation to deliver relevant content to users. This diverse range of features makes Routee a versatile choice for businesses seeking to streamline their communication efforts while improving customer interaction.

What is Brightlink Voice?

Voice communication is often overlooked, yet it plays an essential role in a successful omnichannel business and communication strategy. Brightlink Voice serves as a centralized platform for voice services, providing reliable global connectivity that supports calls for both businesses and communication providers through an industry-leading IP-based network. Our Enterprise Network Services offer transparent pricing, allowing you to access all necessary voice communication features within one comprehensive package. Additionally, our CPaaS APIs enable the creation of customized voice integrations that smoothly align with your business applications and operational workflows. In addition to our carrier services, we provide a specialized solution designed to boost engagement for both your enterprise and SMB clients. Brightlink Network Services guarantees bundled access to critical voice communication capabilities, optimizing your processes and enhancing customer interactions. This all-encompassing approach not only simplifies voice communication but also fortifies your overall business strategy, ensuring that you are well-equipped to meet the demands of a rapidly evolving market. Ultimately, investing in robust voice communication solutions can significantly elevate your customer experience and operational efficiency.

Media

Media

Integrations Supported

CS-Cart Multi-Vendor
Casa Systems
Cisco Webex
Drupal
GitLab
Google Analytics
HubSpot Customer Platform
Intercom
Joomla!
Kayako
Kommo
Mattermost
Ontraport
RD Station
Slack
Squarespace
Targeto
WooCommerce
WordPress
Wufoo

Integrations Supported

CS-Cart Multi-Vendor
Casa Systems
Cisco Webex
Drupal
GitLab
Google Analytics
HubSpot Customer Platform
Intercom
Joomla!
Kayako
Kommo
Mattermost
Ontraport
RD Station
Slack
Squarespace
Targeto
WooCommerce
WordPress
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

$0.01 one-time fee
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AMD Telecom

Date Founded

2001

Company Location

Greece

Company Website

www.routee.net

Company Facts

Organization Name

Brightlink

Date Founded

2009

Company Location

United States

Company Website

www.brightlink.com/voice/

Categories and Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Transactional Email

A/B Testing
Contact Database
Dynamic Content
Email Monitoring
Mailing List Management
Reporting/Analytics
Spam Check
Template Management

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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