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What is Rallied?

Rallied functions as an AI technician that effortlessly connects with your complete technology ecosystem to independently resolve Level 1 support requests. You have the option to communicate with it via tools such as Slack or Teams, engaging with it as if it were a real colleague, or you can permit it to tackle tickets straight within your Professional Services Automation (PSA) system, thereby improving workflow efficiency. This cutting-edge method not only refines support operations but also alleviates the workload on human technicians, allowing them to focus on more complex issues. By automating routine tasks, Rallied ultimately enhances overall productivity and service quality.

What is Espressive Barista?

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk productivity by seamlessly interfacing with various platforms such as ServiceNow, CXone, AWS Connect, and Genesys. It features capabilities like New Ticket Enrichment, which utilizes AI to predict ticket information and retrieve relevant knowledge, alongside Barista Live Translation that facilitates effective multilingual communication among agents. Agents can easily engage with BaristaGPT during their ticket or chat interactions, giving them swift assistance and automation options. Additionally, the solution includes Automatic Knowledge Generation, which creates new knowledge articles from resolved tickets, thereby improving future problem-solving capabilities. By lowering the mean time to resolution (MTTR), increasing first call resolution rates, and minimizing escalations, Barista Agent Co-Pilot greatly enhances agent efficiency while also simplifying the onboarding process for new employees. This innovative tool not only optimizes operational effectiveness but also equips agents with the resources they need to provide exceptional service experiences, ensuring a higher level of customer satisfaction. With its comprehensive features, Barista Agent Co-Pilot is set to redefine service desk operations for the better.

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Integrations Supported

Microsoft Teams
Slack
BambooHR
BitLocker
Boomi
Cherwell HR Service Management
Confluence
Ivanti Application Control
Ivanti Neurons
Jira Service Management
LumApps
Microsoft Azure
NiCE CXone Mpower
Okta
PagerDuty
Ping Identity
SAP SuccessFactors
Trello
Twilio
Workday Adaptive Planning

Integrations Supported

Microsoft Teams
Slack
BambooHR
BitLocker
Boomi
Cherwell HR Service Management
Confluence
Ivanti Application Control
Ivanti Neurons
Jira Service Management
LumApps
Microsoft Azure
NiCE CXone Mpower
Okta
PagerDuty
Ping Identity
SAP SuccessFactors
Trello
Twilio
Workday Adaptive Planning

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rallied

Date Founded

2026

Company Location

United States

Company Website

rallied.ai

Company Facts

Organization Name

Espressive

Date Founded

2017

Company Location

United States

Company Website

www.espressive.com/platform/products/agent-co-pilot

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