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What is Raytheon EAGLE?

EAGLE is an all-encompassing logistics support software system created by Raytheon, aimed at aiding users throughout the entire duration of a program. This adaptable suite of products allows for the development and maintenance of logistics data, the production of reports, and the management of essential information for the creation of technical manuals, while also facilitating operational and maintenance activities for systems in the field. Recognized as a leader in logistics support analysis software since our first commercial sale in 1999, we focus on exceeding client expectations and providing solutions that effectively tackle business issues. By collaborating closely with logistics and engineering professionals, we work diligently to develop software that is intuitive and meets all contractual requirements. Our products are consistently updated to ensure they remain cost-effective and comply with existing and upcoming government and industry regulations. We provide our clients with integrated tools that empower them to design, innovate, and maintain products at every stage of the product life cycle, thereby enhancing operational efficiency. Ultimately, our unwavering dedication to innovation and client satisfaction cements our reputation as a reliable partner in the realm of logistics support, helping businesses thrive in a competitive landscape.

What is CustomerEagle?

CustomerEagle is a cutting-edge cloud platform tailored for facilitating customer support and sales within various sectors, such as ecommerce, hospitality, retail, service, and SaaS. It boasts a centralized inbox that merges communications from website chat, email, WhatsApp, Facebook Messenger, and Instagram, alongside comprehensive tools for managing customer records, contacts, companies, and sales funnels. The platform's AI assistant intelligently handles routine inquiries by referencing approved materials like help-center articles, PDFs, and web pages, and it provides citation references while smoothly directing more complex discussions to human agents with the relevant context. Users have the ability to customize a chat widget for their websites, create knowledge-base content, evaluate conversation metrics, and integrate commerce data from services like Shopify and WooCommerce. Subscription plans unlock additional features such as API access and webhooks; however, the range of integrations and channels available varies based on the chosen plan. Furthermore, CustomerEagle incorporates functionalities for workflow management, routing, and human oversight, particularly for sensitive transactions like refunds, thus ensuring a secure and efficient customer journey. Overall, this all-encompassing solution is designed to improve communication and optimize processes for a variety of teams and industries.

Media

Media

Integrations Supported

C++
Google Chrome
Internet Explorer
Microsoft Edge
Microsoft Word
Oracle Cloud Infrastructure
PQShield

Integrations Supported

Facebook Messenger
HubSpot CRM
Instagram
OpenAI
Pipedrive
Salesforce
Shopify
Slack
WhatsApp
WooCommerce
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

€24.99/agent/month
Free: €0 indefinitely, with one agent included, up to five users, one inbox, and 25 one-time AI resolutions. Standard costs €24.99 per agent/month with monthly billing or €19.99 per agent/month billed annually. Prices exclude VAT. Paid plans include a 30-day trial with no credit card required and 50 Eagle AI resolutions to test. Unused trial resolutions carry over to the Free plan. Standard includes 50 AI resolutions per agent/month; extra resolutions cost €0.99 each.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

RTX

Date Founded

1999

Company Location

United States

Company Website

www.rtx.com/raytheon/eagle

Company Facts

Organization Name

RSG Digital

Date Founded

2026

Company Location

Netherlands

Company Website

customereagle.com/en

Categories and Features

Logistics

Not specified

Categories and Features

AI Customer Service

Not specified

Live Chat

Not specified

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