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What is REACH?

Run your business from any location using an all-encompassing platform that includes features like document collaboration, electronic signatures, online meetings, and identity verification. Increase your conversion rates by allowing real-time, agent-assisted closures during the final transaction phases. Maintain compliance with in-person meeting standards by equipping your agents with necessary tools to work effectively from remote locations. Empower your clients to handle tasks independently while also offering them the option to receive live video assistance for document and e-signature tasks from an agent, ensuring a smooth completion of transactions. Simplify complex business operations by permitting users to engage in different stages, whether through self-service options or direct interactions. Are you ready to boost the efficiency of your sales team as a whole? Make remote client interactions easier with the REACH platform. Furthermore, enhance the services provided to IT departments and various business units, such as Sales, HR, legal, and procurement, as they address their specific issues. By weaving these tools together, you can elevate productivity and ensure that every department operates at its best. This integrated approach not only supports individual functions but also fosters collaboration across the organization.

What is AT&T Office@Hand?

A comprehensive cloud-based solution provides a range of communication tools, including voice, fax, text messaging, and both audio and video conferencing, which significantly boosts employee productivity whether they are at their desks or telecommuting. This platform facilitates seamless connectivity across various devices such as smartphones, tablets, softphones, or desktop IP phones, thus enhancing customer interaction capabilities. By consolidating calls through a single phone number, organizations can more efficiently direct incoming inquiries to the right team members, simplifying the process for clients trying to connect. The system also comes equipped with features like instant local numbers, toll-free lines, internet faxing, and customizable services based on the time of day. Moreover, it integrates video meetings and collaborative online tools, allowing businesses to bypass the usual expenses related to maintenance, software upgrades, installation, and support that come with conventional systems. This intuitive communication platform allows companies to prioritize customer service over juggling multiple communication tools and channels. With the option to maintain up to three unique business numbers—one primary local number, one toll-free number, and an additional local number specifically for faxing—organizations can significantly enhance their availability and outreach. Ultimately, this cohesive service not only streamlines communication but also contributes to improved overall operational effectiveness, allowing businesses to thrive in a competitive landscape. Additionally, as teams become more mobile, the flexibility provided by this platform is essential for adapting to modern work environments.

Media

Media

Integrations Supported

Deloitte Compliance Suite
PwC Check-In

Integrations Supported

CallFinder
Microsoft 365
Salesforce
Theta Lake
Zendesk

API Availability

Has API

API Availability

Pricing Information

$40 per user per month
Free Trial Offered?

Pricing Information

$25.40 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

REACH

Date Founded

2015

Company Location

United States

Company Website

www.reachhq.com/static/index.html

Company Facts

Organization Name

AT&T

Date Founded

1983

Company Location

United States

Company Website

www.business.att.com/products/office-at-hand.html

Categories and Features

Content Collaboration

Not specified

Digital Signature

Not specified

Document Management

Not specified

Identity Verification

Not specified

Remote Work

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

Categories and Features

Audio Conferencing

Not specified

Business VoIP

Not specified

Cloud PBX

Not specified

Online Fax

Not specified

Remote Work

Not specified

Team Communication

Not specified

Video Conferencing

Not specified

Web Conferencing

Not specified

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