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What is Re:amaze?
Strengthen your relationships with customers through Re:amaze, a reliable online helpdesk crafted to help businesses effectively engage and support their clients across various communication channels. Built for growth, Re:amaze offers an extensive array of features including live chat, email support, and seamless integrations with social media and mobile apps. Furthermore, it incorporates crucial functionalities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, in-depth reporting, FAQs, and customer satisfaction surveys, all designed to elevate the user experience and boost support effectiveness. By leveraging these advanced tools, companies can cultivate more meaningful connections with their customers, leading to improved engagement and heightened satisfaction levels. As a result, businesses will not only meet customer needs but also anticipate them, paving the way for long-term loyalty and success.
What is DeskXpand?
Businesses are grappling with the difficulty of aligning consumer desires with their own objectives as customer expectations continue to evolve. This situation proves detrimental both for companies and their clientele. When customers do not receive timely responses, they are unlikely to return to the business, and today’s consumers are increasingly seeking tailored services. In fact, personalization has quickly transitioned to being a fundamental expectation for customers.
Moreover, support agents often face a barrage of repetitive inquiries, which diverts their attention from addressing more pressing issues. As a result, support managers are always searching for innovative strategies to enhance their teams' performance. The prevalence of manual tasks and chaotic workflows only exacerbates the ongoing challenges faced in customer service.
To address these issues, we have introduced DeskXpand, a solution designed to ease the ticketing process for support managers.
DeskXpand is an omnichannel helpdesk software tailored for organizations of all sizes. It empowers businesses to deliver swift solutions to their customers, improves support efficiency, and fosters a customer-centric culture. By integrating seamlessly with your company’s CRM system, it enables streamlined management of customer service through a unified interface, ensuring that every customer interaction is as effective as possible. Additionally, DeskXpand provides valuable analytics to help refine customer engagement strategies over time.
Integrations Supported
Shopify
WhatsApp
APIANT
Aircall
ChannelReply
FUGU
Integry
JustCall
Kindo
API Availability
API Availability
Pricing Information
$20.00/month/user
Basic plan: $20 per user, per month; Plus plan: $40 per user per month
Free Trial Offered?
Pricing Information
$14 per user per month
DeskXpand is priced per support agent per month and has 2 different plans.
Free- $0 (14-day Free Trial)
DX lite Plan $14 Per Month
DX Pro Plan (All DX lite features included) $19 Per Month
Free- $0 (14-day Free Trial)
DX lite Plan $14 Per Month
DX Pro Plan (All DX lite features included) $19 Per Month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Reamaze
Date Founded
2012
Company Location
United States
Company Website
www.reamaze.com
Company Facts
Organization Name
DeskXpand
Date Founded
2021
Company Location
India
Company Website
www.deskxpand.com
Categories and Features
Customer Self-Service
Not specified
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Cataloging / Categorization
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Customer Self-Service
Not specified
Customer Service
Email Management
Knowledge Base
Live Chat
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management
Help Desk
Customizable Branding
Email Integration
IT Asset Management
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Self Service Portal
Ticket Management
Knowledge Management
Content Management
Knowledge Base Management
Self Service Portal