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What is Genesys?

Whether you're working from your office or on the go, Genesys is crafted to boost your productivity and streamline your efficiency. Accessible from almost any location, it offers a wide array of features along with valuable reports. The user-friendly dashboard provides instant access to vital agency information. Clinical Pathways are customized to ensure you maintain consistent quality of care, while also tailoring plans for each individual patient. The OASIS Analyzer supports you in making well-informed decisions regarding your responses. Its remarkable speed is bound to impress you. When technology fails to keep up with your requirements, it can lead to significant frustration. Since a large portion of your day is spent at work, we aim to make your experience as smooth and rapid as possible: Genesys functions at an extraordinary pace, is easy to learn and use, and our software support team is widely regarded as one of the most helpful in the industry. Moreover, with continuous updates and enhancements, you can count on Genesys to adapt and grow in line with your evolving needs, ensuring that it remains a reliable partner in your professional journey. This commitment to innovation helps you stay ahead in an ever-changing environment.

What is Pointel Genesys Configuration Management Solution?

Pointel's Configuration Management Solution is a web-based application that provides comprehensive oversight of your Genesys system. It promptly identifies any modifications within your Genesys configuration landscape. Additionally, it offers functionalities for auditing, importing/exporting data, and snapshotting/restoring, coupled with alert notifications. Pointel CMS systematically records all alterations in your contact center and presents this data visually, enabling users to swiftly grasp any adjustments made to their Genesys Configuration Management Environment. Recognizing what modifications have occurred and the individuals responsible is crucial for effective management. Audit reports generated by CMS provide in-depth details, including the username of the individual who executed the change, the timestamp of the alteration, alongside both the new and old values. Furthermore, it allows for the restoration of specific parameter or KVP level changes, or even the complete application to a previous state, ensuring flexibility and control over your configurations. This capability is essential for maintaining the integrity and functionality of your system.

Media

Media

Integrations Supported

Genesys Cloud CX
Pointel DCCM

Integrations Supported

Genesys Cloud CX
Pointel DCCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RedSpark Technologies

Company Location

United States

Company Website

www.mygenesys.com

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com/solutions/cms/

Categories and Features

Home Health Care

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

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