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What is Reelo?

Reelo is a customer engagement and marketing platform built specifically for restaurants. It helps F&B brands capture customer data, run loyalty programs, and stay connected with guests through personalized WhatsApp and SMS campaigns. The platform brings together CRM, loyalty, referrals, feedback collection, and campaign automation into a single system, reducing the need for multiple disconnected tools. Restaurants can track customer visits, spending patterns, and engagement history, and use these insights to segment guests into groups such as regulars, first-time visitors, and lapsed customers. Reelo enables restaurants to move beyond point-based loyalty by offering behaviour-driven engagement. Brands can set up tiered loyalty programs, win-back campaigns, birthday and anniversary offers, referral incentives, and time-bound rewards that encourage repeat visits. With built-in WhatsApp marketing and automation, restaurants can send targeted messages based on customer behavior, special occasions, or inactivity—without relying on generic discount blasts. The platform integrates with popular restaurant POS systems and messaging providers, allowing customer data from dine-in, delivery, and walk-in orders to flow into one centralized dashboard. Reelo is well suited for restaurants, cafes, QSRs, and multi-outlet brands looking to improve retention, increase repeat business, and build long-term customer relationships.

What is Hashtag Loyalty?

Hashtag Loyalty offers a powerful way to build customer loyalty, improve retention rates, and increase your revenue channels. By leveraging first-party customer data collected from various interaction points—like loyalty initiatives, feedback mechanisms, or booking systems—you can add immense value to your organization while simultaneously enhancing the customer journey. Furthermore, you can gain a deeper understanding of customer behaviors and preferences through comprehensive performance reports and actionable insights, enabling you to make well-informed decisions for your enterprise. This method allows for automated, targeted, and personalized customer engagement, tailored to their specific interactions with your brand. You can track engagement metrics and revenue generation in real-time, which keeps you agile and responsive to changing market conditions. Over 1000 enterprises in 30 cities across India have placed their trust in Hashtag Loyalty to nurture customer loyalty, improve retention, and increase their earnings. By fostering enduring and significant relationships with customers, you establish a solid foundation for taking your business to new heights. Additionally, the platform boasts a user-friendly interface, empowering every team member to effortlessly navigate and utilize its features for the best possible outcomes. As a result, this seamless integration of technology and customer engagement strategies positions your business for sustained growth and success.

Media

Media

Integrations Supported

Posify
ALLPOS
Ciferon
DotPe
Gofrugal ServeEasy
LUCID POS
Petpooja
Quickbill
RanceLab
Restroworks
RomioTech Cloud Kitchen
Vasy
eZee Burrp!

Integrations Supported

Posify

API Availability

Has API

API Availability

Pricing Information

₹2500/month
₹2500 /outlet/month
Billed every 12 months
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Reelo

Date Founded

2016

Company Location

India

Company Website

www.reelo.io

Company Facts

Organization Name

Hashtag Loyalty

Date Founded

2015

Company Location

India

Company Website

hashtagloyalty.com

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Loyalty Card System
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Restaurant Marketing

CRM
Customer Data Platform
Email Marketing
Feedback Management
Loyalty Management
Marketing Automation
Personalization
SMS Marketing
Social Media Management
Website Builder

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Feedback Collection
Gamification

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