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What is ReferralYogi?

We assess performance and provide detailed insights into the effectiveness of all your application channels. Our analyses cover metrics such as traffic volume, channel efficiency, and customer loyalty scores. There is also a sophisticated chat interface designed for your sales and support teams, allowing them to handle multiple live conversations from various app channels at once. Among the notable functionalities is the Business Initiated conversations feature, which makes it easier to start or rekindle interactions with customers through messages that can contain routine updates or reminders related to specific transactions. Additionally, our standard REST APIs enable your back-end systems to automatically dispatch messages based on established business criteria. These APIs are seamlessly integrated with your CRM and ERP systems, which enhances the ability of our chatbot to provide real-time responses by utilizing data from incoming inquiries, thereby ensuring a fluid communication experience. Consequently, users enjoy a more interactive engagement with your brand, ultimately fostering stronger customer connections and loyalty over time.

What is 1440?

The Omnichannel Suite is a product offered by Salesforce Brands designed to enhance customer interactions. With this innovative tool, you can create a single experience and deploy it across various channels, making it the only native Salesforce solution that facilitates seamless customer engagement throughout their entire journey. Your customer-facing teams will be equipped to enhance experiences and drive revenue effectively. Engage your customers in their preferred environments, as you can design multi-channel experiences from one centralized interface. Expand your omnichannel capabilities with platforms like Instagram, TikTok, Review Channels, and Support Emails to ensure a comprehensive strategy. Einstein Bots can assist in qualifying customer information, addressing frequently asked questions, and managing call diversions before transferring them to a live agent. The customer experience can be further enriched by incorporating engaging elements like images, carousels, and emojis, along with features that enable scheduling, location sharing, and automatic message translation. Utilizing Salesforce's comprehensive customer data and order histories allows for a more scalable approach to personalization across various departments and channels, ultimately leading to a more integrated and satisfying customer journey. This level of customization ensures that every interaction is tailored to meet individual customer needs.

Media

Media

Integrations Supported

Integrations Supported

Instagram
Salesforce
Salesforce Order Management
TikTok

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

ReferralYogi

Date Founded

2017

Company Location

India

Company Website

www.referralyogi.com

Company Facts

Organization Name

1440

Date Founded

2009

Company Location

United States

Company Website

www.1440.io

Categories and Features

Reputation Management

Not specified

Categories and Features

Customer Engagement

Not specified

Customer Service

Not specified

Logistics

Not specified

Order Management

Not specified

Personalization

Not specified

Reputation Management

Not specified

Review Management

Not specified

Shipping

Not specified

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