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What is ReferralYogi?

We assess performance and provide detailed insights into the effectiveness of all your application channels. Our analyses cover metrics such as traffic volume, channel efficiency, and customer loyalty scores. There is also a sophisticated chat interface designed for your sales and support teams, allowing them to handle multiple live conversations from various app channels at once. Among the notable functionalities is the Business Initiated conversations feature, which makes it easier to start or rekindle interactions with customers through messages that can contain routine updates or reminders related to specific transactions. Additionally, our standard REST APIs enable your back-end systems to automatically dispatch messages based on established business criteria. These APIs are seamlessly integrated with your CRM and ERP systems, which enhances the ability of our chatbot to provide real-time responses by utilizing data from incoming inquiries, thereby ensuring a fluid communication experience. Consequently, users enjoy a more interactive engagement with your brand, ultimately fostering stronger customer connections and loyalty over time.

What is Broadly?

Cultivate and enhance a robust online presence that distinguishes you as a leading authority in your industry and sets you apart from competitors. Broadly empowers local businesses to efficiently attract and unify leads from a variety of sources, such as Google, Facebook, Instagram, web chat, and website contact forms. Additionally, it facilitates seamless customer interactions and enables automatic review requests on Google, Facebook, and other well-known platforms—all through a single, user-friendly application. Deliver the exceptional 5-star experience that your target audience craves by employing a responsive website, automated web chat that can capture double the leads, organized text and email communication, appointment notifications, mobile invoicing, and adaptable financing solutions, among a host of other features. Accessible from any device and at any location, our application seamlessly integrates with your existing tools while providing personalized onboarding and dedicated, ongoing support from our team. Broadly simplifies the process for your customers to discover, engage, and enthusiastically recommend your services. With these powerful capabilities at your disposal, you can truly elevate your business and foster lasting relationships with your clientele.

Media

Media

Integrations Supported

Constant Contact
FieldPlus
Gingr
Housecall Pro
Jobber
Mailchimp
Mitchell 1
PawLoyalty Software
PetExec
QuickBooks Online
Service Fusion
ServiceTitan
Shopify
Stackreaction
Tekmetric
WordPress
Wufoo

Integrations Supported

Constant Contact
FieldPlus
Gingr
Housecall Pro
Jobber
Mailchimp
Mitchell 1
PawLoyalty Software
PetExec
QuickBooks Online
Service Fusion
ServiceTitan
Shopify
Stackreaction
Tekmetric
WordPress
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ReferralYogi

Date Founded

2017

Company Location

India

Company Website

www.referralyogi.com

Company Facts

Organization Name

Broadly

Date Founded

2013

Company Location

United States

Company Website

broadly.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Lead Capture

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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