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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is Appoint Me?

Appoint Me is a cloud-based platform for appointment scheduling and business management, for healthcare clinics, therapists, spas, salons, barbershops and mobile trades. Clients schedule appointments via a personalized business webpage, choosing from various services, their favorite staff members, or the earliest available times, and they also have the convenience of joining a waitlist and managing their appointments according to the business's policies. Staff oversee appointments, manage work schedules, allocate treatment rooms, accommodate walk-ins, and coordinate across multiple locations using a shared calendar system. Features include online intake and consent forms, appointment reminders, recurring booking setups, client record maintenance, review collection, gift card offerings, session package sales, promotional code creation, and loyalty point tracking. Businesses can gather deposits, tips, and other payment forms via their own Stripe accounts. One flat price per location includes everything you need, with no commission on bookings and unlimited staff and appointments, so your monthly bill doesn't change with your bookings. You choose any optional extras, such as WhatsApp messages and UK texts, paid from credit only when used.

Media

Media

Integrations Supported

Google Calendar
Instagram
Mycel

Integrations Supported

Google Calendar
Apple Calendar
Klarna
Microsoft Outlook
Stripe
WhatsApp

API Availability

Has API

API Availability

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

£50/month
Everything you need is included in one flat price, so you know what you pay every month: £50/month for the first location and £40/month for each additional location, with unlimited staff and bookings, all features and 0% booking commission. Founding offer: the first 6 months for a one-off £5 (100 places, open until 1 November 2027). Without a founding place, the first month is £5. Email notices to customers are included. You choose any optional extras, paid from credit only when used: WhatsApp 3p, UK texts 6p, marketing emails 1p. Cancel any month. Stripe payment-processing charges may apply separately.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

GK Tools

Date Founded

2025

Company Location

United Kingdom

Company Website

appointme.com

Categories and Features

Categories and Features

Appointment Scheduling

Appoint Me is a digital scheduling platform designed for businesses that require appointment management, whether you operate one location or twenty. Clients can book appointments through a dedicated page that exclusively showcases your business, allowing them to select a specific staff member or the next available slot. Payments, including deposits, are processed directly into your own Stripe account. Your team can collaborate using a unified calendar, with individual columns for each staff member. We offer a straightforward pricing model for each location that includes unlimited staff, unlimited bookings, and access to all features, without any commission fees.

Appointment Reminders
Automated Scheduling
Client Database
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

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