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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is Appointible?

Our goal is to support salons, spas, and beauty professionals by offering a streamlined appointment booking system that enables you to focus on delivering excellent client care. We provide the tools necessary to stay organized, boost productivity, and accelerate your business's success. With our contemporary and user-friendly online booking platform, clients can easily arrange their appointments at their convenience. You will have the flexibility to manage your business calendar while on the go, supervise your staff, and reduce no-shows with automated text reminders. Enhance your business outreach with automated text marketing and features tailored for client interaction. This system simplifies scheduling, manages marketing communications, nurtures client relationships, and seamlessly coordinates staff schedules. Begin confidently managing your appointments by taking advantage of our free trial, which can help you bring in more clients. Foster strong connections with your clients and your services, encourage more reviews, and improve communication through our two-way text messaging option. Equip your team with easy-to-use tools that significantly boost their productivity and effectiveness. Additionally, by optimizing these processes, you can redirect more of your energy toward the creative elements of your profession, allowing for greater innovation and growth. Ultimately, our platform is designed to elevate your business to new heights while ensuring a positive experience for both you and your clients.

Media

Media

Integrations Supported

Google Calendar
Instagram
Mycel

Integrations Supported

Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

$15 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

Appointible

Company Location

United States

Company Website

appointible.com

Categories and Features

Categories and Features

Appointment Reminder

Not specified

Barbershop

Not specified

Calendar

Not specified

Medical Spa

Not specified

SMS Marketing

Not specified

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