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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is BUK?

Clients can easily check your availability and book appointments on the go with a personalized booking page that reflects your brand. BUK enhances brand loyalty by being readily accessible through social media platforms like Facebook and Instagram. You have the convenience of managing your online calendar while sending unlimited automated reminders via SMS and email to ensure your clients stay informed. With various customization options, you can showcase your brand identity through your logo, colors, and overall aesthetic. This system simplifies the management of your team's schedules and also allows them to manage their own bookings effortlessly. You can customize how appointments are distributed based on customer preferences, ensuring a smooth experience for everyone. Automatic reminders save precious time and help ensure clients never forget their appointments again. Furthermore, by analyzing your statistics and client details, you can continuously refine and improve your business practices. Understanding customer preferences can significantly enhance your sales strategy. Real-time appointment booking means immediate updates and notifications, keeping your calendar organized and efficient. Ultimately, this booking system not only streamlines scheduling but also fosters stronger customer relationships, paving the way for sustainable growth and long-term success. In this way, your business becomes more adaptable and responsive to client needs.

Media

Media

Integrations Supported

Google Calendar
Instagram
Mycel

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

$15 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

Untold Ventures

Date Founded

2018

Company Location

Portugal

Company Website

buk.app

Categories and Features

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Mobile Access
Multi-Location
Online Booking
Recurring Appointments

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