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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is Belcome?

Belcome is an innovative online booking and front-desk management platform tailored for salons, barbershops, spas, and medical spas. Clients can effortlessly schedule their appointments online, while business teams utilize a collaborative calendar to manage bookings, staff schedules, client details, and service offerings efficiently. The Belcome Pro Android app further optimizes front-desk functions by allowing staff to modify appointments, accommodate walk-ins, handle time-off requests, and track client notes, waitlists, and promotional campaigns. Moreover, businesses benefit from easy product sales and gift card transactions at checkout, in addition to monitoring inventory, processing payments, generating receipts, splitting gratuities, and analyzing sales data. Automated email confirmations and reminders are sent out for bookings, with clients having the option to receive SMS reminders as well. With role-based access, owners, managers, receptionists, and service providers can effectively manage their daily tasks. Although the service is available globally, the specific availability of card payment options and text messaging features may differ depending on regional support and provider agreements. In essence, Belcome enhances the operational efficiency of beauty and wellness businesses, creating a smooth and enjoyable experience for both clients and staff while fostering better communication and organization.

Media

Media

No images available

Integrations Supported

Google Calendar
Instagram
Mycel

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

$25/month
One location costs $25/month with one team member. Each additional team member costs $9/month, up to $79/month per location. No fee is charged on new clients.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

Design Master Solutions, LLC

Company Location

United States

Company Website

www.belcome.app/

Categories and Features

Categories and Features

Salon

Not specified

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