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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is Bokful?

Bokful serves as an innovative online platform tailored for scheduling appointments and discovering services, specifically aimed at businesses that operate on an appointment basis, including clinics, salons, barbers, therapists, tutors, photographers, and sports clubs. Service providers have the ability to create comprehensive profiles that highlight their offerings, pricing, employee availability, and working hours, enabling clients to view a booking page where they can check available slots and request appointments easily, without needing to create an account, which the business subsequently confirms. Additionally, the platform equips providers with valuable tools such as calendar views organized by day, week, and month, staff-specific scheduling, and the capability to monitor client booking histories. Businesses can be easily found through Bokful’s public pages and its map and search functionalities, with the option to share booking links across various social media platforms. Bokful offers a free Solo plan and also provides paid plans like Solo Plus and Team, which come with enhanced scheduling capabilities for multiple employees. Moreover, the platform is accessible through any web browser on smartphones, tablets, and computers, requiring no software installation, making it an exceptionally convenient choice for both service providers and their clients. This ease of access not only improves its functionality but also significantly boosts its attractiveness in the competitive landscape of appointment management solutions. As more businesses seek efficient ways to manage their appointments, Bokful stands out as a user-friendly option that meets the evolving needs of service providers and customers alike.

Media

Media

No images available

Integrations Supported

Google Calendar
Instagram
Mycel

Integrations Supported

Google Business Profile

API Availability

Has API

API Availability

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

$0
Solo is $0 forever for 1 member and 1 outlet. Solo Plus is $5/month for 1 member and 1 outlet. Team is $10 per outlet/month for up to 10 members, then $1/month per additional member; each additional outlet is $10/month. Extra WhatsApp messages are $0.035 each on Solo Plus and $0.03 each on Team. Founding members receive Team free for 12 months, then 50% off for life. Bokful says businesses are not currently charged while their city is opening and charges no commission or per-booking fee.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

Bokful

Date Founded

2023

Company Location

Poland

Company Website

bokful.com

Categories and Features

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