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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is Clienteka?

Clienteka is a cloud-based solution tailored for businesses that rely on appointment scheduling, catering to sectors such as hair salons, barbershops, massage therapy centers, spas, pet grooming, photography, tattoo studios, and repair services. The software includes a calendar feature that assists teams in efficiently organizing their schedules and appointments, while client profiles keep track of essential details like notes, preferences, images, and visit histories, thereby facilitating a personalized customer experience. Furthermore, a waitlist option enables businesses to monitor clients seeking available slots. The platform also offers various functionalities, including invoicing, payment tracking, issuing credit notes, employee scheduling, leave management, inventory control, and business analytics. Users can import data from other applications, though it is important to note that Clienteka does not support automatic integration with booking marketplaces. There is a free version available for individual businesses, which has restrictions on the number of appointments and client profiles; however, the paid Pro version offers increased limits and advanced collaboration tools for teams. This flexibility allows businesses to select a plan that aligns with their specific operational requirements and future growth goals, ensuring they have the right resources to thrive in their respective industries. By utilizing Clienteka, businesses can optimize their workflow and enhance customer satisfaction through streamlined management processes.

Media

Media

Integrations Supported

Google Calendar
Instagram
Mycel

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

€19/month
Free plan: up to 10 appointments and 10 client profiles per month for one business. Pro: €19/month plus €7/month per active employee, excluding VAT. Monthly subscription; cancel anytime.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

PLWebsites

Company Location

Germany

Company Website

clienteka.com

Categories and Features

Categories and Features

Salon

Not specified

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