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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is Messenger[ai]?

Your reliable AI front desk assistant known for exceptional customer service has undergone a rebranding to become Messenger[ai] and is now fully integrated with Mindbody, keeping all your favorite features while showcasing an updated design. This evolution empowers you and your team to move away from the front desk, leading to increased bookings and sales, all while providing your clients with a top-notch experience linked to your brand. You can effectively manage missed calls, address inquiries, and connect with clients via their chosen communication methods, including 2-way texting. All the cherished functionalities of Bowtie remain at your disposal. As Bowtie merges into the Mindbody platform, you can look forward to numerous exciting upgrades aimed at enhancing your interactions with clients. Moreover, your existing login credentials will continue to work, and a new Mindbody login option will be rolled out in the near future. These upgrades will incur no extra charges, and your billing statements will reflect the new branding changes. By embracing this transformation, you can leverage innovative features that will significantly improve your operational efficiency, ensuring that your business remains competitive in a rapidly changing market.

Media

Media

Integrations Supported

Google Calendar
Instagram
Mycel

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

$99 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

Mindbody Business

Company Location

United States

Company Website

www.mindbodyonline.com/business/bowtie-is-now-messenger-ai

Categories and Features

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Group Scheduling
Multi-Location
Online Booking
Room Booking Management

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