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What is Relay?

Relay serves as a comprehensive tool for customer communication and appointment management, tailored for businesses that rely on appointments like salons, barbershops, med spas, tattoo parlors, and pet grooming services. It streamlines communication by merging various message sources—such as texts, emails, phone calls, web chats, form submissions, and social media inquiries from platforms like Facebook and Instagram—into a single customer inbox, facilitating easier oversight. Users can seamlessly distribute booking links, integrate their schedules with Google Calendar, identify scheduling conflicts, send appointment reminders to clients, prompt for rebookings, and notify waitlisted customers when slots open up. Moreover, its automated workflows allow for prompt responses to missed calls and effective follow-ups with prospective clients. Relay's intelligent features can draft responses for staff approval or send automatic replies tailored to user preferences. The optional AI Front Desk capability can manage incoming calls and handle appointment scheduling efficiently. The platform also includes tools for contact management, customizable forms, workflow processes, and API access for subscribers of eligible paid plans. Operating in a web-based format, Relay integrates effortlessly with Martello's ecosystem, including Mycel, which serves as a centralized business knowledge hub, thereby improving operational productivity. In addition, this all-encompassing solution is designed to adapt to the specific needs of its users, ensuring a more personalized experience.

What is REV23 Desktop?

Our cutting-edge software is designed to boost the operational productivity of tattoo and body piercing studios, providing all necessary tools conveniently accessible. REV23 is packed with features tailored to the industry, such as digital release forms, automated aftercare communications, deposit handling, customized inventory options, and much more. Unlike other software solutions that may not offer the same level of adaptability, REV23 guarantees that each feature is crafted to meet your specific business requirements, focusing on the tattoo and body piercing industry. Our premier product, REV23 Desktop, has gained the confidence of many thriving businesses and leading professionals in the sector. While customization allows for seamless integration with particular hardware—like electronic release forms and expedited client data entry using a driver's license—using all features is not compulsory. Nevertheless, we strongly advise having an external hard drive for automatic database backups, which protects against potential hard drive failures and keeps your data secure. By integrating REV23 into your operations, you can effectively streamline your studio’s processes and elevate customer satisfaction to new heights, ultimately fostering a more successful business environment. The superior design and attention to detail in REV23 ensure that your studio not only operates more efficiently but also stands out in a competitive market.

Media

Media

Integrations Supported

Google Calendar
Instagram
Mycel

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version

Pricing Information

$49.99 per month

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Martello Systems

Date Founded

2026

Company Location

United States

Company Website

relaycustomerops.com

Company Facts

Organization Name

REV23 Development

Company Location

United States

Company Website

www.rev23.com

Categories and Features

Categories and Features

Tattoo Studio

Appointment Reminders
Appointment Scheduling
Client Management
Consent Management
Inventory Management
Payroll & Commissions
Point of Sale (POS)

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