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What is Reputology?

Google, Facebook, local search directories, employee review platforms, and app directories play a significant role in managing customer feedback. With an intuitive dashboard, you can monitor reviews regarding your products and services effortlessly. Consumers increasingly anticipate a reply within 24 hours of submitting an online inquiry, with over 80% expecting this level of responsiveness. Stay updated on new reviews with automatic email notifications, and engage directly through the Reputology interface. Our built-in workflow tool enables you to oversee your team's responses to reviews and track the status of each interaction effectively. Reputology also empowers you to escalate concerns to the appropriate personnel, ensuring that your team delivers exemplary customer service. Even seasoned professionals may find it challenging to manage responses to negative reviews, as scaling this process across the organization can be complex. Nevertheless, maintaining consistency is vital for delivering quality responses and achieving satisfactory resolutions. By implementing structured processes, companies can better navigate the landscape of online reviews and enhance their overall customer engagement strategy.

What is Incogneato?

To set up a feedback collection box, begin by formulating a question and providing your email address. After you receive a link to your box through email, feel free to share it widely to collect responses. You can track feedback via your dashboard and even communicate with respondents anonymously if they’ve shared their email addresses, while maintaining their anonymity through secure encrypted methods. At Incogneato, we utilize 256-bit SSL encryption for all communications, which ensures that only our server can interpret the data, making intercepted information unreadable. In the event that respondents offer their email addresses, those details are also encrypted, safeguarding the information even in the case of a security breach. We emphasize user privacy by refraining from storing any identifiable information about respondents, except for their encrypted email addresses, should they choose to provide them. This design not only prioritizes the security of your data but also that of the respondents, creating a reliable and safe platform for gathering feedback. By implementing these measures, we aim to build trust and encourage open communication between you and your respondents.

Media

Media

Integrations Supported

Hootsuite

Integrations Supported

API Availability

API Availability

Pricing Information

$49 per month
Free Version
Free Trial Offered?

Pricing Information

$9 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Reputology

Date Founded

2013

Company Location

United States

Company Website

reputology.com

Company Facts

Organization Name

Corpell

Date Founded

2014

Company Location

United States

Company Website

www.incognea.to/

Categories and Features

Brand Management

Project Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Response Management
Review Monitoring
Sentiment Analysis

Social Listening

Not specified

Social Media Marketing

Analytics
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

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