ResortSuite CONCIERGE vs. External User Manager

Effortlessly streamline third-party bookings for your guests using ResortSuite CONCIERGE, which enables properties to manage external reservations alongside partner information, thereby enriching the personalization of the luxurious experience. This innovative platform highlights the services of external providers, presenting comprehensive details on pricing, availability, and important notifications for guests. In addition, it offers a complete record of a guest’s external bookings, which ensures that top-notch service is continuously provided and encourages repeat visits. Furthermore, it captures interactions and preferences, ensuring that your staff has access to timely and relevant information at all times. With its fully integrated design, this multi-vendor solution is perfectly tailored for concierge operations that adhere to corporate standards for Property Management Systems (PMS) and Point of Sale (POS) systems. By improving operational efficiency, this integration significantly enhances the entire guest experience, making each visit memorable and satisfying. Ultimately, ResortSuite CONCIERGE empowers properties to deliver exceptional service that keeps guests coming back for more.

Enabling guest access within Microsoft 365 is relatively simple; however, effectively managing it poses significant challenges, often resulting in a tenant cluttered with forgotten external collaborators due to users inviting them without proper IT supervision. The External User Manager equips IT administrators with a robust framework that streamlines the entire process of managing external access, covering the essential steps of request, approval, onboarding, and offboarding. Team owners must utilize a structured workflow to submit guest invitations, allowing IT the opportunity to review and grant access before it is approved. New external users are onboarded with the correct permissions right from the start, and lifecycle management strategies are in place to ensure the guest list remains organized. To avoid the persistence of outdated accounts, periodic automatic reminders encourage team owners to assess the ongoing necessity of access for each external user. This solution is fully integrated within Microsoft Teams, negating the need for any external portals and can be conveniently installed via the Microsoft Teams App Store. It proves especially advantageous for IT departments managing external collaborations across a diverse range of users, from 500 to over 10,000, ensuring that management remains both efficient and effective throughout the entire lifecycle of external user access. Furthermore, this organized methodology not only bolsters security but also significantly enhances collaborative efforts throughout the organization. By implementing such a system, companies can foster a safer and more productive environment for all users involved.