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What is ResortSuite SPA?
ResortSuite SPA distinguishes itself from other spa software solutions available by offering a guest-centric technology platform that is truly exceptional. This cutting-edge system empowers destination spas, resort spas, and spas with multiple locations to provide a tailored service experience thanks to a consolidated guest profile. Featuring its own inventory management and point-of-sale systems, our premium modules can either oversee your entire operation or integrate smoothly with your existing solutions. No matter if it's for spa treatments, classes, room reservations, or dining bookings, your front desk and reservations teams can easily access detailed guest information when using ResortSuite modules in conjunction with each other or across different spa locations. The benefit of utilizing a single-vendor system is a cohesive experience, while a multi-vendor approach suits spas and resorts that follow a corporate standard for property management and point-of-sale solutions. By allowing your guests to conveniently book any service available at your property, you can significantly elevate their overall experience. This adaptability not only makes scheduling easier for guests but also reinforces their sense of being valued and well cared for, no matter where they are located within your establishment. Ultimately, such an approach fosters deeper connections between guests and your services.
What is Altek?
Altek functions as a cutting-edge, AI-powered inquiry conversion engine tailored specifically for the hospitality industry. Unlike many tools that merely reply to guest emails, Altek elevates the experience by also overseeing the essential tasks that support those responses.
The platform's AI email assistant is its hallmark feature, adept at understanding guest emails in more than 100 languages. It seamlessly gathers real-time availability, pricing, and reservation details from various systems, including Mews, Oracle OPERA Cloud, Visbook/BookVisit, and Infor HMS, while simultaneously crafting replies and performing operational duties such as creating, modifying, or canceling reservations, recording guest notes, issuing payment links, and coordinating restaurant bookings or spa appointments—all within the same email thread.
This efficient approach enables front desk, booking, and central reservations teams to process requests in about thirty seconds, a remarkable reduction from the usual time of 5 to 15 minutes that is typically spent maneuvering through multiple platforms. The system establishes approval as the standard procedure, categorizing each action as draft, approved, or auto-sent according to the property's criteria and risk assessment, which are thoroughly documented in an audit log. Additionally, this advanced system not only streamlines workflows but also significantly boosts guest satisfaction and operational effectiveness, making it an invaluable tool for modern hotels. By integrating such capabilities, Altek positions itself as a leader in enhancing the guest experience and optimizing hotel operations.
Media
No images available
Integrations Supported
Yellow Dog Inventory
API Availability
Has API
API Availability
Has API
Pricing Information
$18000 one-time payment
Free Version
Free Trial Offered?
Pricing Information
$399/month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ResortSuite
Date Founded
1999
Company Location
Canada
Company Website
www.resortsuite.com/applications/spa/
Company Facts
Organization Name
Altek AI AS
Date Founded
2024
Company Location
Norway
Company Website
www.altek.ai/
Categories and Features
Spa
Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)