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What is ResortSuite SPA?
ResortSuite SPA distinguishes itself from other spa software solutions available by offering a guest-centric technology platform that is truly exceptional. This cutting-edge system empowers destination spas, resort spas, and spas with multiple locations to provide a tailored service experience thanks to a consolidated guest profile. Featuring its own inventory management and point-of-sale systems, our premium modules can either oversee your entire operation or integrate smoothly with your existing solutions. No matter if it's for spa treatments, classes, room reservations, or dining bookings, your front desk and reservations teams can easily access detailed guest information when using ResortSuite modules in conjunction with each other or across different spa locations. The benefit of utilizing a single-vendor system is a cohesive experience, while a multi-vendor approach suits spas and resorts that follow a corporate standard for property management and point-of-sale solutions. By allowing your guests to conveniently book any service available at your property, you can significantly elevate their overall experience. This adaptability not only makes scheduling easier for guests but also reinforces their sense of being valued and well cared for, no matter where they are located within your establishment. Ultimately, such an approach fosters deeper connections between guests and your services.
What is IssuTrax?
Enhancing the experiences of guests, increasing staff productivity, improving communication, and driving revenue growth are key objectives for the hospitality industry. A comprehensive and intuitive collection of web and mobile tools designed for facility maintenance and service automation caters specifically to hotels, cruise ships, resorts, and property management, all with the goal of enriching their environments, safeguarding their assets, and optimizing maintenance while elevating guest service standards. IssuTrax™ acts as a flexible software solution for tracking issues and managing maintenance, which promotes efficiency, collaboration, and accountability by providing users with vital tools and systems essential for outstanding customer support. By integrating personnel, locations, and resources into a cohesive system, IssuTrax facilitates real-time collaboration and creates a robust framework for generating, tracking, and overseeing guest service requests, maintenance tasks, safety issues, and vendor work, all in one streamlined platform. This forward-thinking strategy not only simplifies operational processes but also guarantees that every detail of guest satisfaction is carefully managed and enhanced. Additionally, the system’s capability to adapt to varying operational needs makes it an invaluable asset for those in the hospitality sector.
Integrations Supported
Yellow Dog Inventory
API Availability
Has API
API Availability
Has API
Pricing Information
$18000 one-time payment
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ResortSuite
Date Founded
1999
Company Location
Canada
Company Website
www.resortsuite.com/applications/spa/
Company Facts
Organization Name
OnboarD Software
Date Founded
2000
Company Location
United States
Company Website
www.onbts.com
Categories and Features
Spa
Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management